Analyst, Service Desk Operations (Nonprofit Specialist)

New York City, NY • Manhattan, NY

155d

About The Position

The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS therefore aims to ensure that the procurement process remains fair, transparent, efficient and cost-effective. MOCS makes it easier to do business through use of end-to-end technology tools, increases transparency by publication of enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all stakeholders. MOCS also partners with agencies and vendors to identify areas for policy reform, resulting in ongoing process improvement to reduce administrative burdens and increase the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer. MOCS team members operate in a collaborative, service-oriented environment, where flexibility and ability to achieve results are valued. Analysts perform a range of defined tasks assigned by supervisors. All MOCS analysts are expected to deliver timely and quality work products and services, participate in ongoing improvement activities, proactively deepen their knowledge of procurement and government operations, and will use modern technology software and hardware to complete daily duties. Analysts also collaborate with other team members to implement projects, help to maintain and/or analyze operational data, and interact with external stakeholders.

Requirements

• Graduation from an accredited college with a baccalaureate degree; or
• Graduation from an accredited community college plus two years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities; or
• A four year high school diploma or its educational equivalent plus four years of experience as described in '2' above; or
• A satisfactory equivalent combination of education and experience.

Nice To Haves

• Demonstrate competency and/or history of consistent quality performance in communication, time management, teamwork, document management, and analytical skills.

Responsibilities

• Review, analyze and verify information associated with vendor accounts and various filings, with a focus on nonprofit organizations and their tasks in PASSPort.
• Understand issues and initiatives impacting nonprofits and City human services contracting, leveraging knowledge to troubleshoot issues.
• Communicate with stakeholders who need support and assistance using various platforms, including our internal ticketing system, email, phone and screensharing.
• Using exceptional writing skills and communication, convey information to internal and external stakeholders, including other MOCS units, nonprofits, City agencies, and City Council.
• Determine when issues should be referred to peers or other units and/or escalated to managers.
• Record user interaction and categorical data in designated customer services platforms, e.g. JIRA.
• Understand resources available to nonprofits and City human services agencies and propose updates to user materials as needed, building creative thinking and problem-solving.
• Take part in ongoing professional development to strengthen skills and increase knowledge in relevant areas of procurement, technology, government operations, public policy and people and change management.
• Participate in special projects, as assigned.

Benefits

• Public Service Loan Forgiveness eligibility.
• Special accommodations provided to applicants with disabilities.

What This Job Offers

• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees