Analyst Senior, Production Operations - 2nd Shift

FIS Global • Jacksonville, FL

22h • Hybrid

About The Position

This role is responsible for maintaining the job scheduling system and new/improved work procedures, testing programs/applications, systems, and/or hardware/software changes and efficiency, responding to processing problems and client requests, and addressing environmental issues. It is a full-time position with a required hybrid schedule. The team demonstrates a strong commitment to FIS and its clients by providing consistent, reliable test environment support and maintaining operational stability across critical systems. They work collaboratively across shifts and functions to respond quickly to testing requirements for projects, incidents, manage turnovers effectively, and ensure transparent communication with all stakeholders. Their dedication to service excellence and accountability plays a key role in maintaining client trust (internal and external) and supporting uninterrupted business operations.

Requirements

• Systematics application background
• Systematics mainframe experience
• CA7 Scheduler Zeke, CA7
• MVS/TSO
• JCL experience (abend Resolution)
• Running Batch cycles
• Performing System refreshes
• Service Now
• Typically requires five or more years of demonstrated experience in test environment support, application support, or a related technical discipline.

Nice To Haves

• Operations background
• Endevor
• Specific knowledge of Systematics applications

Responsibilities

• Analyze and implement changes or additions to systems and test environmental procedures.
• Make effective use of tools and resources, utilize manuals, write-ups and other tools as an aid in solving environment or application issues.
• Coordinate and execute testing of applications, systems, processes and procedures, hardware and/or software.
• Research and resolve user reported environmental issues.
• Follow escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and standards.
• Recognize abnormal processing conditions and determine appropriate actions required to resolve issue(s) and complete processing.
• Incident resolution
• Client Relationship and Communication
• Collaboration & Escalation
• Execution of project testing requirements

Benefits

• A modern, international work environment and a dedicated and motivated team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and comprehensive benefits package, including private medical and dental coverage, travel insurance, and participation in 401(k) and ESPP matching programs.
• Growth opportunities from working on complex, high‑impact challenges in financial services and technology, gaining hands‑on experience through varied and demanding work that accelerates your technical growth and career development.
• A nurturing work environment that values collaboration, flexibility, and respect for every team member.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees