Analyst / Senior Analyst, Commercial Operations

About the position

The Analyst / Senior Analyst, Commercial Operations will support the commercial business by managing and maintaining key sales and marketing processes and providing ad hoc analyses to help drive commercial management decisions. This position will work closely with the sales team, marketing team, and other departments as well as external partners to ensure that all operations are aligned with the company's goals and objectives.

Responsibilities

• Manage, administer and serve as the subject matter expert related to the company’s CRM (Veeva).
• Collaborate with external partners like Veeva and Trinity Healthcare (data integrator) to manage the data shared between the company CRM system and data warehouse/MDM system.
• Work closely with field-based organization to maintain and update HCP profile information and alignment within the MDM system.
• Build, modify, and maintain CRM interfaces utilized by the field-based organization.
• Support the deployment of MLR approved materials through the company CRM.
• Extract, analyze, and interpret CRM data to provide actionable insights.
• Conduct periodic ad hoc analyses to support commercial decision-making.
• Comprehend sales patterns and analyze areas for potential sales improvement.
• Respond to commercial organization requests for information or analyses.

Requirements

• Bachelor’s degree in engineering (industrial, mechanical, electrical), computer science, math, applied statistics, economics, or data science.
• For Analyst level: A minimum of 2+ years’ work experience in data analysis in life sciences or related experience.
• For Senior Analyst Level: A minimum of 5 years' work experience in data analysis in life sciences or related experience.
• Must have excellent understanding and solid experience using CRM (Veeva).
• Proficient in Tableau.
• Must be able to think critically, solve problems efficiently, and assist with identifying solutions that improve the sales process and contribute to the bottom line.
• Must know basic statistical terms and be able to build and explain graphs, charts, data tables.
• Must know how data is fundamentally structured, stored, processed, displayed and consumed.
• Must be skilled in using data analysis tools and software (Excel, Power BI, Tableau, SQL, SAS).
• Must be comfortable explaining trends and applying basic math functions.
• Must have excellent project management and organizational skills.
• Able to work independently in a fast-paced environment.
• Must have excellent written and verbal communication skills.

Nice-to-haves

• Experience working at a commercial pharmaceutical company preferred.