Analyst, Retail Workforce Management

Warby Parker • New York, NY

116d • $74,375 - $85,000

About The Position

Warby Parker is on the lookout for a dynamic, sharp Analyst of Retail Workforce Management to support store analytics, workforce management systems, staffing forecasts, and scheduling. In this role, you'll work with stores across North America to ensure that they have the resources needed to provide an exceptional customer experience. To do that, you'll perform detailed analyses on hours worked, sales trends, traffic, experience scores, operating costs, and any other metric you can get your hands on. You'll then use this quantitative data and qualitative observations to identify key opportunities for growth and efficiencies in our retail operations. Our ideal candidate has an entrepreneurial and collaborative spirit and continuously innovates to achieve great results.

Requirements

• 3+ years of experience in a highly analytic and strategic role
• A highly analytical, creative thinker who can focus on the details without losing sight of the big picture
• An optimistic, high-energy problem-solver who is comfortable working through uncertainty
• A resourceful, proactive team player when it comes to working with key cross-functional teams
• Naturally curious and often questions the status quo with an aim to make better, more informed decisions
• A self-starter who's able to manage multiple assignments, take initiative, and work independently
• A crystal-clear communicator—in person and in writing—who has experience translating data into strategic recommendations
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Nice To Haves

• Previous work experience with retail, optometry, or medical care
• Experience with Looker or a similar data visualization tool
• Proficiency creating models in Google Sheets or a similar data manipulation tool
• Knowledge of Dayforce and Anaplan or other comparable workforce planning software

Responsibilities

• Assist in creating and managing the retail salary budget, in partnership with FP&A
• Analyze labor needs and ensure monthly KPI Targets are available to stores in a timely manner
• Support Eyecare (Optometrist) labor modeling and hiring targets with support of the Talent Acquisition, Eyecare Leadership and Operations teams
• Create NSO top-line and labor plans for pre-opening and month one of opening
• Maintain labor reporting and ensure updates are made in a timely manner
• Prepare weekly and monthly labor reviews
• Support workforce management projects
• Collaborate on the scheduling policy and Dayforce training resources, updating when required
• Partner with the Retail Operations team to ensure operating hours changes are updated in all systems
• Be the first line of contact for labor-related support tickets

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees