Analyst - Responsible Gaming
About The Position
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? Our Responsible Gaming analyst plays a vital role on our Operations team, reporting to the Director of Fraud in NJ. In this position, you’ll support our commitment to player protection by: • Reviewing customer accounts and internal alerts for responsible gaming risk indicators. • Monitoring and manage self-exclusion records and perform account actions as needed. • Responding to escalated responsible gaming cases from Customer Support or Operations. • Conducting inbound and outbound communications to assist players with responsible gaming concerns. • Performing risk assessments in line with internal policy, escalating to senior team members for approval. • Following structured workflows and established procedures to support player protection in a high-volume operational environment.
Requirements
- Strong customer service skills with attention to detail and empathy.
- Ability to investigate player activity using established tools and templates.
- Comfort working nights, weekends, and holidays in a shift-based schedule.
Nice To Haves
- Experience in Responsible Gaming, Problem Gambling Support, or Casino Operations preferred.
Responsibilities
- Reviewing customer accounts and internal alerts for responsible gaming risk indicators.
- Monitoring and manage self-exclusion records and perform account actions as needed.
- Responding to escalated responsible gaming cases from Customer Support or Operations.
- Conducting inbound and outbound communications to assist players with responsible gaming concerns.
- Performing risk assessments in line with internal policy, escalating to senior team members for approval.
- Following structured workflows and established procedures to support player protection in a high-volume operational environment.
Benefits
- Competitive pay and benefits
- Remote working
- Startup culture backed by a secure, global brand
- Opportunity to drive informed decision making for a best-in-class casino brand
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
