Analyst, Resource Management

Visa•Foster City, CA

7d•Hybrid

About The Position

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients. The NA Consulting Practice within VCA provides consulting and solution services for Visa’s issuer, merchant, acquirer, or co-brand partners in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. The Strategy and Operations (S&O) team supports the North America VCA team through setting standards, developing foundational processes, and driving operational performance for the consulting organization. This Business Analyst, Strategy and Operations role will work on strategic and operational projects that have large impact across the team. The ideal candidate will be a self-motivated, highly collaborative team player who is flexible and proactive at identifying and resolving issues. This position reports to the Sr. Manager, S&O. Some ways you may make an impact - Manage the centralized staffing function and improve the way we deploy resources Refine the new hire interview and onboarding process Identify process improvement opportunities and design and implement action plans to address them

Requirements

2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Nice To Haves

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Creative thinker with a results orientation who approaches challenges with thoughtfulness, drive, and appropriate urgency
Team oriented, collaborative, diplomatic, and flexible, able to work effectively in matrixed organization
Relevant experience at large management consulting firm or has experience in a similar role that is strategy and operations focused
Client- and output-focused mindset, with a demonstrated track record of discovering and communicating key actionable insights
Strong analytical skills, with demonstrated intellectual and analytical rigor
Proficiencies in PPT & Excel
Experience with RPA tools such as Power Automate
Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
Excellent communication, storytelling and presentation skills
Team player
Technology mindset, curious, up to date with digital trends and Generative AI
Strong planning, organizational, problem solving and execution experience, proven track record of success independently driving complex programs of work
Excellent presentation and communication skills (written and verbal) including an ability to succinctly synthesize complexity and influence senior audiences
Ability to navigate through ambiguity and experience in building new frameworks and processes
A great team member who adds energy, ideas and fun to our team and corporate culture
Experience working in an agile environment preferred
Exposure to retail banking and/or payment card industry and/or merchant retail business is a plus

Responsibilities

Manage the project staffing of VCA consulting resources
Oversee weekly organization wide reporting for project pipeline, resource availability and resource utilization
Produce materials for VCA NA Leadership Team meetings
Deliver special projects to VCA NA on behalf of S&O
Manage vendor relationships with partner consultancies. This includes sourcing staff augmentation candidates and running monthly vendor calls
Onboard staff augmentation resources from vendors, track resource contract dates, facilitate extensions
Coordinate the quarterly pooled hiring process on behalf of VCA NA