Analyst, Quality Validation

Sand Cherry Associates • Stamford, CT

4d • $60,000 - $80,000 • Hybrid

About The Position

We are seeking an experienced Analyst / Quality Validation Analyst to support data accuracy and integrity across call center and billing operations. This role will focus on verifying data, performing quality checks, and validating billing and customer interaction information to ensure accurate reporting, invoicing, and operational performance. This role requires a proactive, detail oriented professional who can work collaboratively with many cross functional teams. This role is located in Stamford, CT and will require onsite or hybrid work schedule (5 days a week onsite or hybrid of 4 days onsite, 1 day from home). This role does not support candidates who require visa sponsorship or visa transfer. All qualified candidates must be eligible to work now, or in the future, without requiring visa sponsorship or C2C.

Requirements

• Minimum of 3–5 years of experience in data analysis, quality validation and verification, billing operations, or call center support
• Strong analytical skills with exceptional attention to detail
• Experience working with billing systems and large datasets
• Advanced Excel skills required; SQL or reporting dashboard experience in Jira, Power Bi or Tableau preferred
• Ability to perform data validation, reconciliation, and root cause analysis
• Excellent communication and cross-functional collaboration skills
• Strong problem-solving and critical thinking abilities
• Experience in telecom or technology subscription-based billing environments
• Familiarity with call center technologies (e.g., NICE, Genesys, Five9)
• Exposure to data quality frameworks, financial controls, or audit processes
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, adaptable, and team-oriented
• Bachelor’s degree in Business, Communications, Engineering, or related is required

Responsibilities

• Verify and validate call center and billing data for accuracy, completeness, and consistency
• Perform ongoing quality checks across multiple systems, reports, and data sources
• Review billing transactions to ensure alignment with customer activity and service usage
• Identify, investigate, and resolve data discrepancies and inconsistencies
• Support reconciliation efforts between call center platforms and billing systems
• Partner with multiple cross functional teams to ensure data integrity
• Document findings, root causes, and recommend process improvements
• Assist with audits, compliance checks, and data validation efforts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level