This position helps make gospel teachings, resources, or services accessible to all in a simple and affordable way, supporting the mission of the Church.. The incumbent writes and updates processes and policies to improve the quality, communication and education of our work groups (both at Headquarters and in the field globally). The incumbent is a highly trained facilitator, expert in team formation, environmental analysis and the use of quality management tools (i.e. problem solving, root cause analysis, Six Sigma, etc.) This position supports the existing business processes of the department and when required, the identification, analysis, definition and testing of new and expanded products, corrective action to existing processes and the refinement of processes and procedures to achieve performance improvements. The position considers processes that span multiple work groups within major tasks and steps while maintaining an understanding of how the processes, applications, systems, hard and soft tools and people involved contribute to the division's purpose and objectives. This position identifies feasibility of processes within the business model, will assess alternative solutions to enhance and/or correct feasibility issues, will recommend the most appropriate solutions for implementation and will provide testing and certification of the solutions. Education: Bachelor's degree in business, information systems or a related field, with 3 to 5 years of professional experience, or an equivalent combination of education and experience is required. Work Experience: Professional experience could include supply chain or material logistics handling, business systems analysis, process design. A thorough understanding of general desktop computing including database and spreadsheet functionality is required. Experience with AQL inspection, AX Dynamics and SharePoint/Dashboard applications is preferred. Demonstrated Skills & Abilities: The individual must demonstrate that they are a highly trained facilitator, expert in team formation and has the ability to perform responsibilities in a professional and competent manner. Must be very proficient in Microsoft Office, including Excel, PowerPoint, and other tools to develop and deliver trainings. Should exhibit such talents as focus, responsibility and a performance orientation. Must have experience dealing with abstract concept reasoning, problem solving techniques, statistic compilation experience and presentation skills. Must be able to meet deadlines, break down projects into constituent tasks and identify the subject matter experts and others from whom he/she needs to obtain relevant information. Must relate and work well with all levels of employees and management and understand division functions at all levels. Must be able to grasp details and task relationships quickly and be able to provide objective, critical views of strategies and initiatives and how proposed changes might affect other functions in the business environment. Bilingual language ability in Spanish or Portuguese is preferred. 35% Evaluates process applications with team management to improve efficiencies in processes and strategies. Analyzes work flow and technical support. Makes recommendations for operational improvement. Ensures that the business processes meet the customer and business needs by participating in teams in reviewing and/or developing requirement and specifications while maintaining and leading the processes. May require travel to assigned locations to install, train and implement processes and procedures under supervision. 20% Works on special projects and research as assigned by management. Provides operational-specific training instruction to team members as developed by team management and writes procedures for less complex issues. Responds to assigned policy and procedural questions and has a thorough understanding of all policies and procedures related to the job functions.. 15% Conducts analysis of strategic performance measurements. Formulates policies and procedures. Identifies true costs and opportunities. Conducts process improvement audits as necessary. Reports on findings to management. Provides product troubleshooting and analysis for problem determination including solution recommendations. Assists in the design and development of product enhancements including the testing and implementation of process solutions. 10% Under general direction, provides key support for functional groups, including performance of a wide variety of specialized clerical functions involving compiling and arranging data, making computations, laying out and preparing reports, processing and coding documents. 10% Maintains specialized and comprehensive records and filing. Sets up and prepares statistical reports. 10% Provides formal training to personnel in Six Sigma strategies and process improvement tools (principles of problem solving, root cause analysis, etc.) Provides technical and managerial leadership to those participating on quality improvement and provides individual support to employees as processes change and improve.
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