Analyst, Quality (Healthcare)

GXO Logistics•High Point, NC

10d

About The Position

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. At GXO Logistics, our employees take pride in their work and demonstrate strong dedication to their roles. As a Quality Analyst, you will support the company’s quality program in alignment with applicable management standards, as well as customer and organizational requirements. Join our team and build a rewarding career. A key responsibility of this role is managing and optimizing SharePoint as a centralized platform for storing, tracking, and communicating logistics quality information. Pay, benefits and more We are committed to attracting top talent and offer competitive compensation along with a comprehensive benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability coverage, and more. What you’ll do on a typical day Evaluate applicable certification or specialized training programs to align with organizational needs and individual career development goals Coordinate and participate in internal and third‑party audits; contribute to the preparation and presentation of the Annual Quality Management Review Support internal and customer audits of warehouse and transportation processes, including the preparation of objective evidence Interpret requirements of international standards; review and analyze processes and regulatory or customer requirements to ensure compliance with organizational and international quality standards Manage the SharePoint site used for quality documentation, forms, standard operating procedures, and training records Monitor members of the AmAPAC Quality team as they perform Quality Management activities (audit activities, CAPA) to enhance knowledge and execution Monitor and report on key logistics quality metrics Develop and maintain dashboards or trackers for audit findings, incident reports, and continuous improvement projects Support site‑level activities by observing root-cause analysis and corrective‑action tracking related to logistics issues such as shipping errors, carrier nonconformance, and warehouse process deviations Train site personnel on documentation procedures and the use of SharePoint for quality‑related functions Create and maintain SharePoint‑based workflows, libraries, permissions, and version control to streamline quality reporting and approvals Collaborate with supply chain teams to support continuous improvement initiatives, driving root‑cause analysis and CAPA with timely and effective follow‑up Develop enterprise-wide communications related to critical changes or updates within the AmAPAC QMS; review site‑specific quality documentation to ensure alignment with current Quality Management System standards Ensure compliance with document‑control standards, including ISO-based, aerospace, ITAR/EAR, medical, and GFSI‑benchmarked protocols, where applicable Support the setup of quality systems for new sites and coordinate across site leadership, IT, and HRIS Mentor junior quality team members and provide training on QMS processes and quality tools

Requirements

Bachelor’s degree in Logistics, Supply Chain, Engineering, Quality, Aerospace, or a related field, or equivalent work or military experience
Strong knowledge of globally recognized quality management systems
Proficiency in Microsoft Office and Power Automate, Power BI, or advanced Excel for dashboards and automation

Nice To Haves

Strong time‑management and project‑management skills with the ability to multitask and prioritize effectively
ASQ certification (e.g., CQIA or CQA) or Six Sigma training
Experience with quality and/or logistics‑related compliance programs
5 years of experience in quality control
Availability to travel 25–30% of the time
Experience conducting quality management system audits
Strong problem‑solving and organizational skills; ability to quickly master new concepts, ideas, and practices
Experience in quality data analysis and reporting

Responsibilities

Evaluate applicable certification or specialized training programs to align with organizational needs and individual career development goals
Coordinate and participate in internal and third‑party audits; contribute to the preparation and presentation of the Annual Quality Management Review
Support internal and customer audits of warehouse and transportation processes, including the preparation of objective evidence
Interpret requirements of international standards; review and analyze processes and regulatory or customer requirements to ensure compliance with organizational and international quality standards
Manage the SharePoint site used for quality documentation, forms, standard operating procedures, and training records
Monitor members of the AmAPAC Quality team as they perform Quality Management activities (audit activities, CAPA) to enhance knowledge and execution
Monitor and report on key logistics quality metrics
Develop and maintain dashboards or trackers for audit findings, incident reports, and continuous improvement projects
Support site‑level activities by observing root-cause analysis and corrective‑action tracking related to logistics issues such as shipping errors, carrier nonconformance, and warehouse process deviations
Train site personnel on documentation procedures and the use of SharePoint for quality‑related functions
Create and maintain SharePoint‑based workflows, libraries, permissions, and version control to streamline quality reporting and approvals
Collaborate with supply chain teams to support continuous improvement initiatives, driving root‑cause analysis and CAPA with timely and effective follow‑up
Develop enterprise-wide communications related to critical changes or updates within the AmAPAC QMS; review site‑specific quality documentation to ensure alignment with current Quality Management System standards
Ensure compliance with document‑control standards, including ISO-based, aerospace, ITAR/EAR, medical, and GFSI‑benchmarked protocols, where applicable
Support the setup of quality systems for new sites and coordinate across site leadership, IT, and HRIS
Mentor junior quality team members and provide training on QMS processes and quality tools