Analyst, Professional Services

Gong.io • Chicago, NY

11d

About The Position

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. At Gong, we aim to unlock reality to help people and companies reach their full potential. As a Business Analyst on our Professional Services team , you’ll be part of a fast-moving, high-impact team of problem solvers, builders, and connectors driving transformation across our customers’ revenue teams. You’ll play a key role in delivering customer outcomes by uncovering insights, managing projects, and helping tell the story behind the data. This is a great opportunity for someone early in their career who’s passionate about analytics, thrives in a customer-facing environment, and is excited to learn and grow at a fast-paced, category-defining company. We are seeking someone in one of the following locations: San Francisco, Salt Lake City, Austin, Chicago, or NYC.

Requirements

• Bachelor’s degree in Business, Economics, Analytics, or a related field (or equivalent experience)
• Strong Excel skills — pivot tables, lookups, charts, and comfort with large datasets
• Exposure to or experience with project management methodologies (school, internships, or work experience)
• Comfortable presenting and communicating with customers and internal stakeholders, expecting to work closely with Enterprise Executives at large companies.
• A curious mindset, strong attention to detail, and a passion for solving problems with data
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support
• Willingness to travel.

Responsibilities

• Manage multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity.
• Forecast work and allocate program resources with customer buy-in
• Ensure program deliverables meet the highest quality standards
• Balance competing priorities across multiple customers and projects and prescribe trade-offs for prioritization.
• Conduct and coordinate meetings onsite and remotely in alignment with Gong's Professional Services methodology
• Execute ongoing discovery and design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches.
• Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
• Identify, document, and proactively mitigate program risks
• Ideate and develop new program deliverables that elevate the team process through measurable outcomes.
• Contribute to practice development initiatives

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees