Patient Experience is the Village's central voice of the customer team. We work alongside other teams to better understand the experience of our patients and enact changes to improve the quality of their care. Our team focuses on bringing patient perceptions into our strategic business decisions so that all our patients always feel safe, cared about, and respected. The Strategic Initiatives - Product Analyst will support this broader goal by maintaining and improving our ability to understand and respond to our patients' direct feedback. The Analyst will work with a diverse team of highly motivated individuals with analytics, change management, innovation, and customer experience expertise. The individual is expected to manage the back end of our customer experience SaaS product, conduct in-depth analyses of the data collected, maintain strong relationships with stakeholders, and provide exceptional support to ensure their success with our platform. This role requires the ability to thrive in a fast-paced and highly collaborative environment. A successful individual will be organized, inquisitive, able to balance multiple priorities simultaneously, and a proactive communicator.