Analyst, Operations

CVS Health • Hartford, CT

11d • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Program Start Date: June 15, 2026 Location: Hartford, CT Starting Salary: $65,000 Sponsorship: Work visa sponsorship is not available for this role. This includes participation in Curricular Practical Training (CPT), Optional Practical Training (OPT), and F-1 Visa programs. This requisition will be unposted on February 24th. Hartford Hiring Initiative: This role is a part of the Aetna Business Operations Hartford Hiring Initiative and offers additional developmental opportunities. This may include leadership exposure, networking sessions, and Hartford-based events. This is a hybrid position with 3 days (generally Tuesday, Wednesday, and Thursday) in the Hartford, CT office location. The other 2 days each week will be working remotely from home, office, or another location of your choice. The Analyst, Operations provides analytical expertise to improve business processes within an organization. Examines internal processes and proposes solutions to enhance efficiency, productivity, and performance. Utilizes analytical skills and process expertise to inform data-driven decisions. You will gain valuable work experience and participate in: Acquiring information from visualizations and statistical analysis to identify patterns and trends within internal processes. Advising process teams on less complex process mapping processes and explaining the sequence of decision points involved in each step. Applying in-depth knowledge of data collection and analytics to develop a framework for real-time reporting. Assisting in the development of data collection techniques such as interviews, surveys, focus groups, and data mining. Collecting data on performance metrics to determine key areas that require process optimization. Communicating internally with stakeholders to track key performance indicators (KPIs) and gathering feedback. Conducting research on process modeling software, workflow automation systems, and data analysis tools to support internal improvement initiatives. Contributing to the monitoring and evaluation of internal processes to measure effectiveness. Designing basic process automation documentation to guide the efforts of the process analyst team.

Requirements

• Meet educational requirements (see education section) and/or 0-2 of work experience
• Able to work out of the Hartford, CT office
• Proficiency in data visualization tools: Power BI, Tableau, Excel (advanced)
• Ability to build real-time reporting frameworks using Power BI dashboards, SQL queries, or custom reporting systems
• Data mining and wrangling skills using SQL, Python (pandas), or R

Nice To Haves

• Lean Six Sigma principles (especially for identifying inefficiencies and optimization opportunities)
• Basic automation experience: Using tools like Microsoft Power Automate, UiPath, or Zapier
• Experience with process mapping tools: such as Microsoft Visio, Lucidchart, Bizagi, and ARIS
• Advanced statistical analysis skills, including regression, correlation, and trend analysis
• Knowledge of business process modeling standards, especially BPMN (Business Process Model and Notation)
• Understanding of workflow automation systems and how they integrate with process improvement initiatives
• Experience conducting qualitative data collection: Interviews, focus groups, and observational techniques
• Experience using survey and feedback platforms (Qualtrics, Google Forms, or SurveyMonkey).
• Comfort with collaboration and project tracking tools like Microsoft Teams and SharePoint; familiarity with Jira or Confluence is a plus.
• Ability to create clear documentation (SOPs, process guides) using Word or similar tools; willingness to learn advanced documentation platforms.

Responsibilities

• Acquiring information from visualizations and statistical analysis to identify patterns and trends within internal processes.
• Advising process teams on less complex process mapping processes and explaining the sequence of decision points involved in each step.
• Applying in-depth knowledge of data collection and analytics to develop a framework for real-time reporting.
• Assisting in the development of data collection techniques such as interviews, surveys, focus groups, and data mining.
• Collecting data on performance metrics to determine key areas that require process optimization.
• Communicating internally with stakeholders to track key performance indicators (KPIs) and gathering feedback.
• Conducting research on process modeling software, workflow automation systems, and data analysis tools to support internal improvement initiatives.
• Contributing to the monitoring and evaluation of internal processes to measure effectiveness.
• Designing basic process automation documentation to guide the efforts of the process analyst team.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level