Analyst - Operations Support

Verizon Communications • Basking Ridge, NJ

90d • $60,000 - $98,000 • Remote

About The Position

You want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. We're looking for an Operations Support Analyst who will lead projects and activities that support the Global Network and Technology organization, specifically the Wireline Network Operations. Working across organizations, you will use analytical expertise to identify trends, issues and opportunities, all with the goal of transforming the customer experience and finding ways to make our business even better. You may be asked to lead projects/programs that support process improvements, quality, and efficiency. Your support of our centers and field will provide expertise and direction to improved resource management. If you enjoy the challenge of bringing organization and efficiency to a variety of global, cross-functional projects, then this job might be perfect for you.

Requirements

• Current enrollment in a Bachelor's or Master's degree majoring in Business, Leadership, Communication, Project Management, Data Analytics, Data Science or related majors with a completion date between December 2025 and June 2026.
• Authorization to work in the U.S. without restrictions or need for future sponsorship.
• Experience analyzing data, building reports and presentations, and making recommendations.
• Excel (i.e., Pivot Tables, VLOOKUP), Google Suite, Smartsheet, and basic Tableau skills.
• At least six months of full or part time demonstrated work experience in any role, including campus work study positions.
• At least six months of demonstrated leadership experience (clubs, work, class projects, etc).
• Willing and able to travel.
• Willing and able to relocate.

Nice To Haves

• Demonstrated strong written and communication skills.
• Experience identifying issues, tracking their root cause, and pursuing solutions to achieve goals.
• Extensive experience in data analytics and strong critical thinking skills.
• Experience with Google Suite and Microsoft Office Suite, especially Excel.
• Ability to comprehend business needs and translate into technical requirements for user stories.
• Demonstrated ability to balance multiple projects in a fast-paced environment.
• Familiarity with the telecommunications industry and its technology landscape.

Responsibilities

• Identify areas for improvement, incorporate best-in-class and cutting-edge techniques, and design new approaches and methodologies.
• Analyze data and identify drivers and solutions to various operational issues.
• Perform reporting analysis on strategic initiatives to identify opportunities to reduce cost and drive efficiency in business operations.
• Explore historical operations data to predict future outcomes, working at times with large and disparate data sets.
• Confirm quality of the overall scope of processes/programs through constant monitoring, control and auditing of the various initiatives.
• Drive close collaboration and partnership with stakeholders; customer service, sales, IT, HR, Labor, and other cross functional teams and partners.
• Ensure early identification of issues, determine potential resolutions, obtain the appropriate resources, communicate status, track and resolve issues in a timely manner.
• Develop and deliver compelling presentations to management, highlighting key business results and actionable insights.

Benefits

• Medical, dental, vision insurance.
• Short and long term disability.
• Basic life insurance, supplemental life insurance, AD&D insurance.
• Identity theft protection.
• Pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Stock incentive programs.
• Up to 8 company paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave and adoption assistance.
• Tuition assistance.
• 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Bachelor's degree