Walmart-posted about 1 year ago
$50,000 - $124,000/Yr
Full-time • Mid Level
Hoboken, NJ
General Merchandise Retailers

The Analyst, Operations and Implementation role at Walmart involves supporting the Local Finds team in enhancing local pick-up and delivery services. This position focuses on interfacing with sellers, providing expert advice, and implementing business solutions while ensuring compliance with company policies. The analyst will also manage projects, monitor performance, and identify improvement opportunities to meet customer and business needs.

  • Demonstrate expertise in developing, executing, and improving action plans.
  • Support the implementation of business solutions by building relationships with key stakeholders.
  • Model compliance with company policies and support the company's mission and values.
  • Plan and execute projects and programs utilizing operations expertise.
  • Modify operations to meet service level agreements and manage daily work assignments.
  • Identify potential loss and risk in programs by monitoring customer contacts and account activities.
  • Support the development of initiatives by executing tactical procedures and process improvements.
  • Bachelor's degree in Business, Technology, Supply Chain, Communications, or related field OR 2 years' experience in retail, production, operations management, or related area.
  • 2 years of relevant experience in customer service.
  • Background in B2B interactions.
  • Experience with conflict resolution.
  • Proficiency in Microsoft Office.
  • Managing projects or client relationships in retail or contact centers.
  • Prior work experience in a customer service role.
  • Using intermediate functionality of Microsoft Office.
  • Paid jury duty
  • Disability insurance
  • Health insurance
  • Dental insurance
  • 401(k)
  • Military leave
  • Paid time off
  • Family leave
  • Parental leave
  • Vision insurance
  • Life insurance
  • Paid sick time
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