Analyst, Onboarding Operations

Airwallex • San Francisco, CA

103d

About The Position

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Requirements

• 2+ years of experience in Operations
• AML/KYC knowledge & experience
• Excellent focus on attention to detail with the ability to identify quality gaps and clearly provide feedback and coaching to individuals
• A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
• The willingness to learn new Compliance processes and develop skills at a fast pace
• Proficiency with Microsoft Excel/ Google spreadsheets, bonus if you are comfortable with the occasional SQL query!

Responsibilities

• Liaising with customers via email and Slack to ensure they have a smooth onboarding experience
• Collecting key information (data entry) and helping execute our global operations processes
• Supporting our KYC analysts with subject matter expertise and escalations support
• Managing and executing our Quality Assurance (QA) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees