Analyst, Merchant Onboarding

American Express•Phoenix, AZ

13h

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. The mission of the Global Strategy Operations & Performance (GSOP) group within GMNS is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers. GSOP consists of a diverse set of teams that support the GMNS business. The Global Merchant Operations Team in GSOP is looking for an Analyst, Merchant Onboarding, focused on strengthening the control environment and data integrity across the global merchant onboarding program. This role will support the oversight, monitoring, and validation of merchant onboarding control requirements, including through Key Risk Indicator (KRI) performance tracking and execution. This role will also lead project-based workstreams that leverage data analysis to identify trends, surface control gaps, and address emerging risk themes in order to strengthen and operationalize a compliant onboarding framework.

Requirements

Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and assess control effectiveness and risk scenarios
Strong knowledge of MS Office tools such as Excel, PowerPoint etc
Excellent qualitative analytical skills, with strong attention to detail
Strong communication and interpersonal skills

Nice To Haves

Experience supporting project or initiative-based workstreams, including tracking milestones, coordinating stakeholders, and contributing to implementation of process or control enhancements, is a plus.

Responsibilities

Monitor KRI control performance and identify emerging risks, control gaps, or operational breakdowns; partner with stakeholders to drive remediation
Support implementation of merchant onboarding data requirement KRIs, to address regulatory and enterprise policy standards, and business requirements
Maintain and update onboarding controls dashboards, scorecards, and supporting documentation
Support ongoing enhancement of data validation processes and automation opportunities to improve efficiency and reduce risk exposure

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities