Analyst, Lending Services, Corporate & Institutional Banking

Westpac Group•New York, NY

1d•$95,000 - $110,000

About The Position

We are Australia’s first bank and oldest company, and one of four major banking organisations in Australia. This opportunity sits in our New York office working for Westpac Institutional Bank (WIB), the division of Westpac,which services the needs of our corporate, institutional, and governmental clients. The vision of Westpac’s Corporate and Institutional Bank (CIB) is to create a nimbler, more focused business generating superior performance through an engaged workforce. Lending Service Team under WIBTO team is focused on delivering market leading service for CIB’s internal and external customers through forward looking product and portfolio management, process re-design and improved technology. The Lending Service Manager delivers the varied service needs of clients across a number of Industry groups. The role supports strategic business relationships and works with internal stakeholders to ensure exceptional service is provided at all interactions for new and existing core lending products and services (excluding Leasing, Trade and Structured Finance)

Requirements

Operational banking experience
Strong business acumen
Relationship building skills
Track record in stakeholder engagement with operations and sales teams

Nice To Haves

Bachelor’s Degree in a relevant field (i.e. Accounting, Business, Finance, Economics) is preferred

Responsibilities

Understand client structures and lending needs to coordinate all onboarding and origination activities for new and existing lending customers
Coordinate with Relationship Managers, Credit, Legal, Operations and Product teams to ensure onboarding and lending activities are completed accurately and on time
Support customer verification requirements including KYC, AML and related compliance processes
Facilitate loan settlements, drawdowns and ongoing payment activities, including receiving and progressing transaction requests and monitoring completion
Support revenue collection by following up unpaid invoices in partnership with Relationship Managers
Act as the day to day operational point of contact for lending clients, providing high quality service and support
Manage and resolve lending service queries, requests and issues across internal and external stakeholders
Support loan drawdowns, rollovers, refinancings and broader deal coordination activities
Proactively identify changing client needs and sector trends to support effective lending service delivery
Assist clients with adoption of new lending service technologies and platforms, such as digital lending portal
Ensure relevant stakeholders have accurate and timely information to support lending service activities
Promote a strong risk management culture, balancing customer outcomes with regulatory and operational requirements
Identify, manage and escalate non-financial risk issues and incidents within the lending service business
Complete required reporting accurately and on time, including reporting related to incidents and complaints
Contribute to continuous improvement initiatives to enhance lending processes, service quality and efficiency
Work closely with Relationship Managers to support client servicing, renewals and loan related requests
Partner with Product teams to provide operational insights and support ongoing product and process improvements
Coordinate with Credit, Legal, Loans Management, Operations and Risk teams to support origination and ongoing servicing
Engage with internal teams across Westpac where lending services intersect with broader client activities
Build effective working relationships with external client contacts such as Treasurers and Finance teams to support day to day lending activities