Analyst, IT, SR - Professional Coding/Mid Revenue

Duke Careers • Durham, NC

79d

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. The Analyst, IT SR is a senior-level role supporting system optimization efforts across professional billing, coding, and revenue management functions. This position will collaborate closely with cross-functional teams to identify workflow inefficiencies, implement Epic system improvements, and drive revenue integrity across the organization. The analyst will focus on Epic system optimization, professional and technical medical coding enhancements, charge capture strategies, and workflow data analysis to support coding accuracy, compliant billing, and operational efficiency.

Requirements

• Bachelor's degree or 4 years’ experience equivalent to a degree
• 4 years pertinent experience
• Required to obtain Epic Resolute Professional Billing Office Administration for SBO and SBO Admin or Resolute Hospital Billing Office Administration for SBO and SBO Admin certification through a formal Epic training program
• Solid understanding of Epic application principles and system development lifecycle
• In-depth knowledge of Epic PB workflows, particularly related to coding, billing, and charge capture optimization
• Ability to identify and resolve workflow inefficiencies through system analysis and cross-functional collaboration
• Strong problem-solving, analytical, and troubleshooting skills with a focus on system-driven solutions
• Proficiency in gathering, interpreting, and leveraging workflow and operational data to inform system enhancements
• Excellent written and verbal communication skills
• Ability to manage multiple projects and priorities in a fast-paced environment
• Some experience with SQL or relational databases preferred
• Able to work independently and adapt to changing business needs

Responsibilities

• Lead system improvement efforts related to Epic with a focus on coding workflows, charge capture, and billing compliance
• Eliminate obsolete edits, reduce redundancy in charge review, and increase automation through Epic charge handler enhancements
• Leverage Epic functionality and incorporate other 3rd party AI autonomous coding and RM tools to reduce manual effort
• Establish a structured approach to documentation standardization, workqueue management, and charge capture methodologies
• Collaborate with clinical, coding, and IT teams to identify and address workflow inefficiencies and revenue cycle bottlenecks
• Support and drive strategic charge capture initiatives that improve accuracy, timeliness, and financial outcomes
• Participate in testing, validation, and implementation of Epic upgrades and new features affecting billing and coding processes
• Monitor and analyze Epic work queues and system performance to inform improvement opportunities
• Serve as a key liaison between Revenue Cycle leadership and Maestro Care teams, translating operational needs into scalable system solutions
• Support Epic PB optimization efforts by maintaining a deep understanding of tools, configuration options, and coding workflows

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees