Analyst, IT Service, Loveland

Nutrien•Loveland, CO

11d

About The Position

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future , is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. What You'll Do: General Operational Tier 2 Desktop support including incident resolution and request fulfillment for personal computers, tablets, cellular devices, Microsoft Teams Room Systems, and other desktop peripherals. Deploy, configure and support a variety of business software including Microsoft Office 365. Knowledge of Active Directory, Windows 11 and networking. Provision workstation hardware for new hires and fulfill annual hardware refreshes. Working knowledge of security tools including Proofpoint, McAfee proxy; Crowdstrike; Cisco VPN. Experience with Microsoft admin for Endpoint Manager, Exchange, Sharepoint and Teams. Experience with Intune; Entra PIM. Executive and VIP technical support. With guidance from senior team members, support of high-profile events such as Board meetings, ELT meeting, Annual Meeting of Shareholders, Global CEO hybrid webcast. Produce events delivered with Microsoft Live Event and Microsoft Town Hall. Meeting space configuration, support and troubleshooting. Support and troubleshoot Microsoft Teams Platform – meetings, chat, calling. Technical support for remote workforce. Participate in lifecycle management of desktops and related peripherals.

Requirements

Two-year diploma or four-year degree in Computer Science/Information Technology.
2+ years of IT related experience supporting desktops in a Windows environment.
Experience with Windows 10 & 11, iOS, Microsoft Office 365 and Active Directory.
Working knowledge of networking, servers and VPN.
Experience with working with Microsoft Teams Room Systems and related audio-visual devices.
Experience with working with collaboration accessories such as webcams, headsets, speaker pucks.
Experience with Incident Management Systems (ServiceNow preferred).
Effective problem-solving skills with a focus on exceptional customer service delivery.
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Comfortable working under challenging deadlines, multiple competing priorities and demonstrates a high-level of adaptability.

Nice To Haves

Knowledge of LogMeIn remote software is preferred.
Strong understanding of administration and configuration of Microsoft Teams, SharePoint Online and OneDrive for Business.
Certifications including but not limited to disciplines such as application life cycle management (e.g. ITIL), MS certifications (e.g. Azure, MS 365, O365) are preferred.

Responsibilities

General Operational Tier 2 Desktop support including incident resolution and request fulfillment for personal computers, tablets, cellular devices, Microsoft Teams Room Systems, and other desktop peripherals.
Deploy, configure and support a variety of business software including Microsoft Office 365.
Knowledge of Active Directory, Windows 11 and networking.
Provision workstation hardware for new hires and fulfill annual hardware refreshes.
Working knowledge of security tools including Proofpoint, McAfee proxy; Crowdstrike; Cisco VPN.
Experience with Microsoft admin for Endpoint Manager, Exchange, Sharepoint and Teams.
Experience with Intune; Entra PIM.
Executive and VIP technical support.
With guidance from senior team members, support of high-profile events such as Board meetings, ELT meeting, Annual Meeting of Shareholders, Global CEO hybrid webcast.
Produce events delivered with Microsoft Live Event and Microsoft Town Hall.
Meeting space configuration, support and troubleshooting.
Support and troubleshoot Microsoft Teams Platform – meetings, chat, calling.
Technical support for remote workforce.
Participate in lifecycle management of desktops and related peripherals.

Benefits

We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week.
In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions.
Our benefit package also demonstrates our culture of care with paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program.
In addition to base pay, this role is also eligible to participate in our annual incentive plan, consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee.

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