Analyst IT Service Desk

Bank of Hawaii • Kapolei, HI

73d

About The Position

Under the direction of the manager or supervisor, this position is responsible for answering calls to the Service Desk Group and consistently providing premier service and guidance to the user community in the identification of problems, analysis of alternatives and implementation of effective solutions. Receives phone calls and answers questions from users having problems using computer software/hardware, applying knowledge of computer software, hardware, and procedures. This position is considered an essential employee for response to disaster situations.

Requirements

• Knowledge of computer software and hardware.
• Ability to analyze problems and provide solutions.
• Strong communication skills.

Responsibilities

• Answer calls to the Service Desk Group.
• Provide premier service and guidance to the user community.
• Identify problems and analyze alternatives.
• Implement effective solutions for users.
• Apply knowledge of computer software and hardware to assist users.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 1,001-5,000 employees