Analyst II - Test Governance & Coordination

Inland Empire Health Plan•Rancho Cucamonga, CA

18d•Hybrid

About The Position

What you can expect! Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience! Under the direction of Vice President of Business Relationship Management and BSA Department, this position aids in the development of the quality standards, audits, Test Intake/planning process, and User Acceptance Test coordination. This position will serve as a liaison between IT and several business units to ensure Testing progress is tracked, updated, and reported out as scheduled for projects. Duties also include continuously improving processes and a variety of complex assignments that are delegated by management in terms of objectives rather than specific instructions. Provide guidance to other Analysts. Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation. Additional Benefits Perks IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more. Competitive salary Hybrid schedule State of the art fitness center on-site Medical Insurance with Dental and Vision Life, short-term, and long-term disability options Career advancement opportunities and professional development Wellness programs that promote a healthy work-life balance Flexible Spending Account – Health Care/Childcare CalPERS retirement 457(b) option with a contribution match Paid life insurance for employees Pet care insurance

Requirements

Three (3) years in IT Quality Assurance
Prior experience in utilizing Test Management Tools
Prior Experience in coordinating UAT testing with business teams
Experience successfully managing business relationships with stakeholders required
Bachelor’s degree in Public or Business Administration, Health Care, Computer Science, Mathematics, or Accounting or related field from an accredited institution required
Knowledge of Managed Care systems and client/server applications – Preferred
Understanding of SDLC life cycle and QA methodologies
Principles and methods of systems analysis for data processing – Required
Principles of sound testing methodologies – Required
Knowledge of Test Management and Reporting Tools- Required
Knowledge in Test Planning and Estimates- Required
Sound research techniques – Preferred
Proficient in Microsoft Office Suite programs including Visio - Required
Project management understanding and skills - Preferred
Excellent written, and oral communication skills - Required
Proven analytical and problem-solving capabilities – Required
Ability to work independently, under pressure, balances multiple projects and deadline driven - Required
Ability follow-through and track all outstanding tasks and coordinate with assigned owners to ensure tasks are completed timely - Required
Ability to grasp new ideas and concepts quickly - Required
Ability to successfully present ideas in an audience-oriented manner – Required.
Ability to manage multiple projects of varying complexity, priority levels and deadlines - Required
Strong work ethic and highly self-motivating and directing - Required
Successful working in a team-oriented, collaborative, and changing environment - Required
Willingness and ability to learn – Required
Must be detail-oriented with strong organizational skills - Required
Demonstrate a commitment to support IEHP’s strategic priorities to become a 5-Star Health Plan
Demonstrate commitment to Team Member Engagement by participating in projects/tasks/activities that promote Team Member excitement and enthusiasm for their role, increased work effort, and commitment to the organization
Makes necessary adjustments to work shift ensure completion of projects and to meet deadlines, e.g., system releases, critical milestones

Nice To Haves

Experience Health Plan Operations and Government Programs preferred
Experience in healthcare is desirable
Knowledge of Managed Care systems and client/server applications – Preferred
Sound research techniques – Preferred
Project management understanding and skills - Preferred

Responsibilities

Participate and lead the development of the quality standards, educating teams on the quality standards, and conducting governance checks.
Responsible for auditing the UAT activities and ensuring User Acceptance Test delivery
Plays senior role in UAT Test Coordination across several business teams on several new projects, Product upgrades, releases, and CR implementations
Collaborate with PMs/ BPEs/ QE Engineers/Vendors/Business teams and various other parties as part of Test Governance
Participate in Test Intake/planning and Test Estimations
Contribute to the UAT test strategy/test plan (task list & owner, testing scope, test data needs, test environments, configuration needs, locations/logistics, etc.)
Contribute to the UAT Kickoff (status, reporting, DevOps access/training, application training, etc.)
Contribute to the daily planning and execution of UAT test scripts
Perform Functional Testing activities on various applications as needed
Assist in the development and implementation of metrics and maintenance of Visual Management Tools
Participate in daily UAT standups and report status updates
Participate in scheduled calls with extended project team members
Build and manage UAT test scripts in DevOps (own structure, load test scripts, and manage test scripts)
Gather Test results from various Business teams as part of UAT testing and upload test results back to Test management tools (DevOps/WF)
Manage UAT defects - verify the execution of test plans, manage and report on defects
Contribute to data set for UAT test script execution (define Test datasets between the various business teams for End-to-End test coverages)
Assist in the development and maintenance of policies and procedures related to job functions, procedures, and technical guidelines
Coordinate and prepare documentation for internal/external audits
Train and provide guidance to other Analysts in the team as needed