Analyst II - Tech Delivery

Bank of America • Chandler, AZ

88d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts, building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.

Requirements

• 3-5 years’ experience as a business analyst, QA/UAT lead, scrum master, or project manager.
• Experience working on a team with the Agile Methodology.
• Experience in requirements gathering into Business Requirements Documents, wireframes, epic and story writing, flow diagrams, data mapping, test plans, use cases and scenarios.
• Familiarity with tools such as JIRA, SharePoint, WIKI, ALM for requirements and SDLC.
• Ability to understand stakeholder needs to help envision and create solutions.
• Support cost/benefit analysis to align technology solutions to business strategy.
• Provide subject matter expertise within the business/technical domain.
• Determine the impact of modifications and enhancements to applications.
• Assist with identifying integration points and end-to-end solution design.
• Work closely with vendors to ensure changes meet bank requirements.

Nice To Haves

• Financial Services/Banking industry experience - claims experience a plus.
• Understanding of the Solution Delivery Process.
• Basic awareness of business products, services, business flows, and strategy.
• Knowledge of software development but not involved in hands-on application development/coding.

Responsibilities

• Capture and refine business and/or system requirements based on specialization.
• Work with stakeholders to understand their needs and analyze problems.
• Refine requirements into specifications for the Development Team.
• Perform Cost/Benefit Analysis to align technology with business strategy.
• Gather and catalog functional, non-functional, and technical requirements.
• Determine the impact of modifications and enhancements on applications.
• Act as the product subject matter expert to support scope and requirement decisions.
• Ensure changes to applications comply with bank standards and policies.
• Assist users and development teams with application testing and troubleshooting.
• Document processes, procedures, and workflows associated with applications.
• Lead or participate in continuous improvement efforts.
• Create, maintain, and present training materials for end-users.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree