Analyst II , Product Technical Support

FIS Global • Jacksonville, FL

2d

About The Position

Addresses technical inquiries, resolves issues, and contributes to the success of our products to build positive relationships with customers, understand their unique needs, and contribute to overall customer satisfaction. Collaborates with the senior support team to address more complex technical challenges. Works closely with the support team to share knowledge, address challenges, and contribute to a collaborative team environment.
What You Will Be Doing
Respond to client support tickets via email and Teams, providing timely and professional technical assistance.
Troubleshoot regulatory reporting issues involving trading data, order flow processing, and system configurations.
Analyze financial trading data
Configure systems and data mappings for bank and financial‑institution clients.
Collaborate with senior support analysts on complex regulatory challenges and escalations.
Document recurring issues, product behaviors, and recommended solutions to support continuous improvement.
Interpret product specifications and ensure client configurations comply with regulatory requirements.
Support business‑to-business service needs for compliance departments at partner institutions.
Perform other related duties as assigned.

Requirements

• Strong working knowledge of financial markets, stock trading workflows, and order/route/trade data.
• Advanced Excel skills, including extracting, analyzing, and compiling large datasets.
• Ability to analyze technical issues, interpret data, and communicate solutions clearly.
• Strong written and verbal communication skills when working with clients and internal teams.
• Ability to work independently with general supervision and manage multiple tasks at once.
• Problem‑solving mindset with strong attention to detail.
• Ability to interpret product specifications and align solutions to compliance requirements.
• SQL proficiency (required)
• Strong Excel/data analysis skills
• Regulatory/financial trading background

Responsibilities

• Respond to client support tickets via email and Teams, providing timely and professional technical assistance.
• Troubleshoot regulatory reporting issues involving trading data, order flow processing, and system configurations.
• Analyze financial trading data
• Configure systems and data mappings for bank and financial‑institution clients.
• Collaborate with senior support analysts on complex regulatory challenges and escalations.
• Document recurring issues, product behaviors, and recommended solutions to support continuous improvement.
• Interpret product specifications and ensure client configurations comply with regulatory requirements.
• Support business‑to-business service needs for compliance departments at partner institutions.
• Perform other related duties as assigned.

Benefits

• Competitive compensation and benefits package.
• Professional development opportunities in regulatory, technical, and financial domains.
• Collaborative and supportive team environment with opportunities to learn from senior experts.
• Exposure to critical financial‑compliance systems and high‑impact client operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level