Analyst II/III, Retail Ops

Constellation Energy Generation, LLC. • Houston, TX

9h • $63,000 - $86,000

About The Position

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst II/III. The Analyst II/III position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst II/III is responsible for subject matter expertise and problem resolution in the assigned business function areas. The Analyst II/III will directly collaborate with team members, project groups, Information Technology, and cross functional teams to support changing business needs, including system testing and peer training on new projects/technology.

Requirements

• MINIMUM QUALIFICATIONS for Analyst II
• Bachelor's Degree with 2+ yrs work experience required; or 5+ yrs combination of education and relevant work experience
• Strong computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)
• Ability to communicate effectively and professionally, with internal and external parties as required.
• MINIMUM QUALIFICATIONS for Analyst III
• Bachelor's degree with 3+ work experience required; or 6+ years combination of education and relevant work experience
• Ability to operate independently with guidance from manager
• Has acquired a high level understanding of the group's overall processes, with process improvement in mind. (Challenge the status quo)
• Strong knowledge of customer service procedures, principles, interpersonal skills and strong communication

Nice To Haves

• Prior experience in the retail energy industry using CRM and/or OrdertoCash workflow systems
• Ability to adapt to changing markets, systems, processes and customer needs
• Ability to prioritize work, manage time effectively and manage workload efficiently
• Ability to work independently and collaboratively to support individual, shared and organizational issues, goals and targets
• Analytical skills, attention to detail, critical thinking, problem solving and independent decision making
• Proficient PC and computer skills (Word, Excel, Access, Visio, Power Point, Passport, PeopleSoft Hyperion), work processing, spreadsheet applications, eSourcing tool, flow charting and/or SQL database query development
• Elevated knowledge in Excel (creating and using pivot tables, macros, and vlookups) and MS Office Suite experience.
• Working knowledge of UDC/ISO/LDC market EDI transactions
• Ability to clearly communicate both orally and in writing and work effectively across business units, functional groups, multiple levels of the Corporation and external stakeholders

Responsibilities

• Ensure Effortless Customer Experience Performing Operational Duties (Operational Excellence): Responsible for one or more of the following high volume functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support.
• Exercise independent judgment and analytical abilities, leveraging subject matter experts when necessary, to investigate discrepancies in work processes. Take necessary actions to resolve issues and work with other functional teams as needed.
• Perform root cause analysis, compare, and evaluate alternatives using discretion to select and execute the appropriate course of action to fully resolve customer issues such as courtesy credits, partnering with other functional teams, and leveraging alternate technologies as needed.
• Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information.
• Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer.
• Interface with internal and/or external customers in handling and resolving inquiries as needed.
• Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups.
• Adopt and support change management activities.
• Proactively challenge the status quo to automate and improve processes through innovation by creating and/or leveraging new technologies or work processes, with focus and intent on implementing their sustainable solutions.
• Analyze data, identify trends, and recommend improvements that drive operational efficiency and quality.
• Leverage subject matter expertise in working with project groups, Information Technology, and cross-functional teams for key deliverables.
• Identify and create business requirements for enhancements to systems and existing processes, based on understanding and evaluating business needs.
• Participate in User Acceptance Testing (UAT) by executing test scripts to validate business processes, system enhancements, and defect fixes.
• Develop test scripts for business processes, system enhancements and bug fixes as needed.
• Maintain an understanding of business, contractual, regulatory, and market policies/tariffs and ensure assigned workflow processes are aligned.
• Ensure that all Sarbanes-Oxley ("SOX") Key Controls and other company policies are followed.
• Travel required as necessary to meet business needs.
• In-person attendance for training, all-hands meetings, and other meaningful engagements.

Benefits

• Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally.
• We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future.
• In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees