Analyst II Gas Account

Enbridge • Akron, OH

1d • $70,000 - $80,000

About The Position

We are hiring an Analyst II Gas Account who will be responsible for business growth through the expansion of business opportunities for Enbridge Gas Ohio. The Analyst II Gas Account will serve as the primary contact for EGO’s new residential, small, and medium industrial and commercial customers, builders, and developers. In addition, they will also serve as the primary department contact for interdepartmental communications and activities. We offer opportunities for growth, increasing your knowledge and skills, and an exciting career filled with competitive benefits and pension package including generous time off. We'd love to hear from you! Apply today for this extraordinary opportunity with Enbridge! #joinourteam

Requirements

• A related Bachelor’s degree with a minimum of 2 years of related experience in project management, project coordination, customer service, or a related field; OR a related Associate’s degree with a minimum of 5 years of related experience; OR a High School Diploma with a minimum of 7 years of related experience.
• A basic understanding of distribution, gathering, and transmission natural gas system operations.
• A basic understanding of the key processes that drive gas measurement and regulation, system planning customer service, cost forecasting, and pipeline design.
• Interpersonal communication and listening skills required to influence and motivate internal and external customers.
• A basic understanding of competitive intelligence including energy and business strategies and ability to develop counter strategies.
• Experience in project analysis, planning, decision making, coordination, and implementation.
• Knowledge of general business operations and financial processes.
• Proficient in Microsoft suite (Excel, Word, Powerpoint).
• Strong communication, analytical, organization, problem solving and teamwork skills, with a proven ability to work with diverse groups and individual personalities.
• Provide high level of internal and external customer service.
• Excellent written and verbal communication skills.
• Successfully manage multiple activities, resources, and time.
• Ensure business activities are conducted ethically and within Legal and Regulatory guidelines.

Responsibilities

• Manage the department's customer information databases and all project coordination and tracking in Enbridge Gas Ohio’s systems.
• Ensure accurate project cost forecasting.
• Prepare cost analyses, project quotes, letters, and agreements based on regulatory and company requirements, and presents them to customers.
• Coordinate to successfully meet company and customer requirements and deadlines.
• Create an excellent internal and external customer experience.
• Offers prompt resolution for open items and challenges.
• Prioritize safety in all activities.
• Establish and maintain appropriate business relationships and communication channels with internal and external customers and business partners.
• Meet or exceed compliance deadlines, assigned goals and expectations.
• Coordinate the design, planning and construction of residential, commercial, and light industrial main line extension and service line projects.
• Manage multiple-level professional interactions with internal and external customers and business partners in a prompt manner.
• Use appropriate sales and problem-solving practices to gain acceptance from customers and business partners.
• Communicate vital information effectively to supervisor and appropriate organizational units; increase customer and business partner satisfaction.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees