Analyst II, Technology Operations - Content Standards

Wal-Mart•Bentonville, AR

41d•$70,000 - $130,000•Onsite

About The Position

This is a full-time role based in Bentonville, Arkansas, in-office 5 days per week. About the Team Innovation, curiosity, and learning are at the core of everything we do at Walmart, driving our commitment to serving our customers. By joining the Item Experience team within E-Commerce, you'll play a key role in shaping and delivering industry-leading product standards. Our goal is to delight our customers in their shopping journeys by matching them with exactly the information they need to maximize their purchase confidence and trust in Walmart. We are a hard-working team that is passionate about building scalable programs, enabling partners, and delivering operational excellence. We're looking for entrepreneurial, collaborative, and detail-obsessed teammates who thrive at solving problems, structuring complex information, and driving usability at scale. About the Role The Analyst, Content Standards will be on the front line of Walmart's standards revamp program, with a dual focus: ensuring standards are structured and usable before launch and supporting their ongoing evolution after rollout. Reporting into the Content Quality leadership team, you'll organize standards, test usability, and maintain the systems and documentation that enable smooth execution at scale. This is a detail-rich role that blends taxonomy design, usability testing, and precise documentation with post-launch operational support - including coordinating updates, resolving escalations, and analyzing system-driven recommendations. Success in this role means ensuring standards are not only well-designed at launch but also continuously improved, adopted, and kept relevant over time. We're looking for a detail-driven trailblazer who thrives on turning insights into clear, actionable guidance - and who gets energy from making every word matter. You'll write, test, and refine the standards that power Walmart's digital ecosystem, connecting data, AI, customers, and merchants to keep them sharp, usable, and evolving day after day.

Requirements

You can take in input from many directions - customers, merchants, system outputs, and internal partners - and distill it into clear, actionable standards.
You're skilled at collaborating with cross-functional partners, from product designers to content teams, to make sure standards are usable and grounded in reality.
You're customer and associate obsessed, always asking how standards improve the end-to-end experience for shoppers, sellers, and associates.
You're detail-obsessed and rigorous - you believe every word in a standard matters and you want to get it right.
You're analytical and curious, eager to dig into data, feedback, and system outputs to refine what "good" looks like.
You've conducted or supported design research, usability testing, or UX/UI studies, and know how to translate findings into clear guidance.
You've written documentation, content, or process standards where clarity and precision were critical.
You've worked with or analyzed AI/automation systems and know how to tune or interpret outputs for real-world use.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area.
Option 2: 2 years' experience in project management, program management, program operations, or related area.

Nice To Haves

You've partnered with content production teams or merchant/customer stakeholders to understand feasibility and drive alignment.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Organize taxonomy structures for scalability across categories.
Conduct usability testing and provide input on UX/UI for standards implementation.
Draft and maintain written standards and related documentation.
Coordinate incoming questions, escalations, and updates to standards materials and taxonomy.
Analyze outputs from autonomous systems' standards suggestions and evaluate their feasibility.
Partner with program managers, suppliers, and internal teams to ensure standards remain practical, usable, and effective.
Drafting and maintaining written standards with precision - ensuring every word is accurate, consistent, and actionable.
Organizing taxonomy to make standards scalable across categories.
Partnering with content teams to align what's feasible with what's required.
Running usability tests and design research with customers and merchants to validate standards.
Continuously analyzing program data, system outputs, and AI-driven suggestions to identify opportunities for refinement.
Providing structured recommendations on feasibility and incorporating them into standards.
Coordinating incoming questions, escalations, and updates to standards and taxonomy.
Keeping artifacts and materials current, so stakeholders always have the latest version.
Supporting adoption through training, communication, and cross-functional alignment.

Benefits

Beyond competitive pay, you can receive incentive awards for your performance.
Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Tuition, books, and fees are completely paid for by Walmart.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume