Analyst II, Business Applications

Cano Health•Miami, FL

About The Position

It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The Analyst II, Business Applications specializes in understanding the needs of the various clinical and operational departments to translate them into technical and software system specifications and solutions. This role is responsible for advanced applications systems analysis, implementation, integration work, maintenance, custom development, and support for all assigned business applications. The Analyst II, Business Applications applies a previous experience to utilizing technology in improving organization performance and use technical skills business applications including, but not limited to, the organization or client CRM, EHR, productivity, and financial applications. This position works closely with both internal and external customers

Requirements

At least 3+ years of experience in the technical field or healthcare field
Strong written and communication skills
Strong initiative skills
Strong analytical and data management skills
Must be detail-oriented, possess high-level organization, communication and interpersonal skills, organization skills.

Nice To Haves

Management and Information Systems, or related field of study preferred. Relevant experience will be considered in lieu of a degree.
Above average level of knowledge preferred: Microsoft Office Suite
Bilingual (fluent in English and Spanish preferred)

Responsibilities

Assess and produce workflow designs and with minimal guidance, facilitates meetings on new process adoption.
Provides some system programming to arrive at current state and architecture future state product roadmap.
Takes personal ownership of issues, ensures a high degree of accuracy with all deliverables, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
Develops and presents training documentation to support education of system enhancements, fixes, and new deployments.
Show a thorough and creative approach to problem diagnosis and troubleshooting.
Ensures effective integration of new or modified system/processes into the work environment.
Engages in discussions related to the development of training content for users.
Participates in the functional testing and assists with user acceptance testing.
Provides support to customers during system implementations, upgrades, and day-to-day support issues.
Conducts training and orientation for new and existing staff needing application support.
Perform root cause analysis on recurring issues and communicate results with Management.
Develops operational reports in assigned systems with minimal guidance.
Work closely with internal clinical and operational departments to maintain open line of communication and system optimization.
Attends meetings with vendors and application engineers to identify, diagnose, and resolve recurring incidents.
Oversee system updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
Performs other assigned duties and special projects on an as needed basis.