Analyst I, Retail Ops

Constellation Energy Generation • Houston, TX

218d • $55,800 - $62,000

About The Position

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst I. The Analyst I position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities while meeting service level agreements with internal and external customers. The Analyst I is responsible for gaining a working knowledge in the assigned business function areas. The Analyst I will directly collaborate with team members, project groups, Information Technology and cross functional teams to support changing business needs.

Requirements

• Bachelor's Degree; or 4+ yrs combination of education and relevant work experience
• Proficient computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)
• Ability to communicate effectively and professionally, with internal and external parties is required
• Analytical and problem-solving abilities
• Customer service orientation, serving internal and external clients
• Excellent attention to detail
• Capable of working independently and as a team member
• Organizational and time management skills
• Ability to adapt to changing markets, systems, and processes
• Ability to obtain and analyze data with direct supervision and can reason through scenarios to suggest course of action or remediation
• Ability to follow established procedures to successfully accomplish assigned tasks

Nice To Haves

• Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management
• Prior experience in the retail energy industry and/or regulated energy industry
• Prior experience in using CRM and/or Order-to-Cash workflow systems
• Working knowledge of UDC/ISO/LDC markets and/or EDI transactions
• Intermediate technical acumen in SQL, business applications and/or new technologies

Responsibilities

• Ensure Effortless Customer Experience
• Perform Operational Duties: Responsible for one or more of the following functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support.
• Cross Functional Communications: Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer. Interface with internal and/or external customers in handling and resolving inquiries as needed. Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups. Adopt and support change management activities.
• Problem Solving and Issue Resolution: Exercise appropriate judgment and analytical abilities, leveraging subject matter experts when necessary, to investigate discrepancies in work processes. Take necessary actions to resolve issues and work with other functional teams as needed.
• Projects, Improvements, and Innovation: Active participation in challenging the status quo to automate and improve processes through innovation, with focus and intent on creating sustainable solutions. Leverage knowledge and experience in working with project groups, Information Technology, and cross-functional teams for key deliverables. Execute test scripts for business processes, system enhancements and bug fixes as needed.
• Comprehension/Adherence of Policies and Controls: Maintain an understanding of business, contractual, regulatory, and market/tariff policies and ensure assigned workflow processes are aligned. Ensure that all Sarbanes-Oxley ('SOX') Key Controls and other company policies are followed.

Benefits

• Competitive compensation and benefits
• Bonus program
• 401(k) with company match
• Employee stock purchase program
• Comprehensive medical, dental and vision benefits
• Robust wellness program
• Paid time off for vacation, holidays, and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree