Analyst I, Epic

DaVita

77d • $75,200 - $110,400 • Remote

About The Position

The primary goal of the Configuration Analyst is ensuring that the newly branded solution, DaVita Physician Solutions CKD EHR by Epic, is perfectly configured for nephrologists. The Configuration Analyst will be expected to be an Epic expert and become Epic Certified, which is a two-month process involving tests, projects, and travel to Madison, WI. They will also be nephrology workflow experts, demonstrated by their ability to know key physician and office staff workflows. The role combines Epic expertise with workflow expertise to independently make configuration decisions within Epic and use Epic tools to own the configuration of the Epic instance. A successful Configuration Analyst will independently exhibit strong research and assessment skills, scan the market for best practices to implement in Epic, and become an expert in the Epic suite of tools. They will conduct primary research with nephrologists and interpret this research to build ideal physician workflows aimed at maximizing physician time and value, reducing documentation time, and supporting the management of CKD.

Requirements

• Bachelor's Degree.
• Knowledge and experience in Epic Community Connect, Nephrology and kidney care.
• Proficiency with Epic tools such as Nova and Sherlock.
• Proficiency in Project/Management tools such as Asana, Product Board, JIRA/Confluence.
• Proficiency in Healthcare IT Security Concepts and System access best practices.

Nice To Haves

• One or more Epic Build Certification(s) such as EpicCare Security, Healthy Planet, Care Everywhere, MyChart, Link.

Responsibilities

• Monitor ServiceNow for incidents and requests assigned to the team.
• Follow-up with requesters as needed for additional information.
• Update status and document notes and resolution.
• Manage team-owned workqueues and error logs.
• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation.
• Support users and training team with build fixes and respond to questions about workflow design.
• Support Epic upgrades in assessing needs, completing build, testing, and supporting training team with contents of change/update.
• Research, design, build, and testing of workflows and enhancements.
• Mentor and train other Epic team members on process, procedures, and best practices.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree