Analyst I Clinical Info Sys

Bronson Healthcare • Battle Creek, MI

344d

About The Position

The Epic Clinical Information Systems Analyst I is responsible for activities related to the selection, design, implementation, support, and maintenance of clinical information systems supporting the patient care activities of Bronson Healthcare Group. This role focuses on delivering IT support and value to the oncology service line, specifically by supporting and optimizing the Epic Beacon Oncology, Ambulatory, and Research modules along with other related IT systems. Position requires on site work in Portage, Michigan 3 days a week. Travel to locations throughout Southwest Michigan to troubleshoot hardware or support software will be required on ad hoc basis.

Requirements

• Bachelor's degree (or an equivalent combination of education and experience) required.
• Current clinical licensing and/or certification (or progress toward certification completion) if applicable.
• Applicable Epic application certification (e.g. Inpatient, Ambulatory) required or must complete certification within 6 months of hire.
• Working knowledge of healthcare operations in inpatient and/or ambulatory setting required.
• Experience with Epic or other enterprise clinical information systems preferred.
• Demonstrated proficiency in Microsoft Office Suite.
• Ability to work with end users to determine software specifications, hardware requirements, and process improvement workflows.
• Ability to create system documentation, project plans, test scripts and education materials.
• General familiarity of end user business practices, concepts, terminology sufficient to support the applications in a healthcare delivery environment.
• Good customer service skills with the ability to communicate both orally and in writing.
• Must be able to interact with customers from various levels in the organization to gather the information necessary to understand, address, and document their data needs.
• Must consistently negotiate and act on deliverables and timeframes with stakeholders, take ownership of issues, and respond to issues within expected timeframes.

Nice To Haves

• Experience with Epic or other enterprise clinical information systems preferred.

Responsibilities

• Support and participate in the research, planning, installation, configuration, testing, troubleshooting, maintenance and upgrade of applicable systems.
• Analyze and evaluate present or proposed business procedures or problems to define data needs.
• Correct routine and non-routine computer malfunctions or work with other IT staff, Department Users, System Coordinators and Vendors to correct individual problem situations and restore service.
• Develop and maintain collegial relationships and regular communication with all Department Users, System Coordinators, IT staff and Vendors as relates to systems in area of responsibility.
• Understand the choices involved in application specifications.
• Investigate and analyze end user preferences and business operations while making build decisions.
• Analyze new application functionality in releases to determine how it could be used.
• Develop and document internal procedures to use in conjunction with the applications.
• Work with report writers to ensure that the application has the necessary reports.
• Keep abreast of developments in the information systems and communications field and evaluate developments for applicability or incorporation into existing applications.
• Evaluate systems, processing, and development needs and recommend additional equipment or new systems.
• Participate in resolutions during outages or periods of degraded system performance.
• Participate in the preparation and authoring of supporting documentation, instruction manuals, and audit trails of program changes in accordance with systems and programming standards.
• Support and maintain the technical literature library and the related system.
• Participate in the planning, development, implementation, maintenance, and evaluation of clinical information systems.
• Collaborate with information technology, customer and vendor teams in the evaluation of development efforts, in planning the pilot and full implementation of new systems and/or new features, and in processing user feedback and requests.
• Maintain a detailed understanding and working knowledge of the current clinical information systems, their functions, and their relationship to other Bronson information systems.
• Participate in the process of revising and implementing changes in both the automated and manual components of the clinical information systems.
• Provide proactive user support of the clinical information systems, working with the System Coordinators, Physician Informaticist, Nurse Informaticists, and clinical leadership.
• Participate in analysis and research related to clinical information systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Bachelor's degree