Analyst I, Business Intelligence

Capital Metropolitan Transportation Authority • Austin, TX

4h

About The Position

We are looking for an Analyst I or II who will work closely with the Service Analysis, Scheduling, and Service Planning team. This role leverages business intelligence tools, analytics, and machine learning techniques to analyze large datasets and support data-driven decision-making that improves service quality, sustainability, and operational performance.
The Analyst I designs and maintains performance metric dashboards, automated and ad hoc reports, and user-friendly BI applications to support internal analysis and strategic planning, including reporting to the National Transit Database. The role includes developing analytical models to evaluate service and process improvements, identifying optimization opportunities, and contributing to data-driven strategies that enhance key performance indicators (KPIs).
The Analyst II develops performance dashboards, user friendly BI applications, and automated or ad hoc reports—including those required for monthly and annual National Transit Database submissions. The position identifies opportunities to optimize services and processes, builds models to evaluate potential strategies, and contributes to data driven planning initiatives. The Analyst is a proactive, analytical problem solver who collaborates with staff across the organization and may mentor junior team members.

CapMetro is Austin's regional public transportation provider. We've been around since 1985 and work every day to give residents, commuters, and visitors the best possible transit options available to match their busy everyday lives.
We're always on the move, connecting people with jobs, schools, restaurants, shops, festivals, and other great places to hang out. In fact, we have more than 31 million boardings each year.

At CapMetro, we work to empower, enhance, and serve the region and its communities through the responsible delivery of safe, reliable, high-quality transportation. We are driven by a culture of Safety, Equity, Transparency, Sustainability, and Innovation. These values guide us in our daily activities, and decision-making and position us to be a great community partner and to better serve our riders who trust us to get them where they’re going!

Responsibilities

• designs and maintains performance metric dashboards
• automated and ad hoc reports
• user-friendly BI applications to support internal analysis and strategic planning, including reporting to the National Transit Database
• developing analytical models to evaluate service and process improvements
• identifying optimization opportunities
• contributing to data-driven strategies that enhance key performance indicators (KPIs)
• develops performance dashboards
• user friendly BI applications
• automated or ad hoc reports—including those required for monthly and annual National Transit Database submissions
• identifies opportunities to optimize services and processes
• builds models to evaluate potential strategies
• contributes to data driven planning initiatives
• collaborates with staff across the organization and may mentor junior team members

Benefits

• Work with a diverse, collaborative, and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.
• Utilize our free and reduced-fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home.
• If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Childcare and Learning Center.
• …and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed