Analyst I – Application Support (Oracle Cloud Fusion, ERP, custom .NET, ITSM)

Milwaukee Tool•Menomonee Falls, WI

13d

About The Position

Analyst I – Application Support (Oracle Cloud Fusion, ERP, custom .NET, ITSM) Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position. WE CREATE EMPOWERED LEADERS! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide technical solutions on our IT Team. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen. You’ll be DISRUPTIVE through these duties and responsibilities: Provide world-class customer service and support through effective incident and problem management. Serve as the advanced second-level support for ERP and custom .NET applications Provide thoughtful, in-depth root cause analysis and solutions to resolve system problems. Build IT credibility by modeling professionalism, excellence, integrity, and passion Establish strong relationships with business users and work together to determine the most effective solutions for Milwaukee Tool. Work with vendors and cross-functional internal teams to ensure efficient process flow across organizational lines. Comply with established change and problem management procedures and communicate planned and unplanned outages/maintenance effectively. Based on aligned business priorities, focus on continuous improvement and work collaboratively within the IT organization to ensure a robust, stable computing environment. Manage the integration of new client technologies into business systems processes and procedures for support transition. Work to align best practices across support teams.

Requirements

3+ years of work experience providing application support to end users
Knowledge of ITSM frameworks and processes
Experience working in ServiceNow
Experience supporting custom .NET and Microsoft Azure applications
Comfortable working in a fast-paced, results-oriented and sometimes highly stressful environment
Strong business acumen to quickly learn new business processes and understand how IT needs to support our business.
Understanding of core business processes such as Finance, Supply Chain, Manufacturing, Distribution and Order Management
Outstanding written and verbal communication and documentation skills, with service-oriented mindset
Strong documentation skills for recording issue resolution
Demonstrated ability to multi-task and manage competing priorities with time constraints
Strong team player with the ability to work in project and support models with a diverse group of individuals across multiple business units
Advanced analytical and critical thinking skills to troubleshoot application issues

Nice To Haves

Experience with ITIL practices (Incident, Change, Problem) and ITIL Certification
Experience working with and supporting Oracle Fusion Cloud ERP
Familiarity with SAP Hybris
SQL query experience
Experience with Postman and API calls

Responsibilities

Provide world-class customer service and support through effective incident and problem management.
Serve as the advanced second-level support for ERP and custom .NET applications
Provide thoughtful, in-depth root cause analysis and solutions to resolve system problems.
Build IT credibility by modeling professionalism, excellence, integrity, and passion
Establish strong relationships with business users and work together to determine the most effective solutions for Milwaukee Tool.
Work with vendors and cross-functional internal teams to ensure efficient process flow across organizational lines.
Comply with established change and problem management procedures and communicate planned and unplanned outages/maintenance effectively.
Based on aligned business priorities, focus on continuous improvement and work collaboratively within the IT organization to ensure a robust, stable computing environment.
Manage the integration of new client technologies into business systems processes and procedures for support transition.
Work to align best practices across support teams.