Analyst I - Account Management/Broking

Marsh McLennan•Honolulu, HI

1d•Hybrid

About The Position

We are seeking a talented individual to join our team at Marsh as an Account Manager for our Client Services team. This is a hybrid role that requires working at least three days a week in the office. The successful candidate will lead daily operations from a support and administrative level, coordinating complex logistics and task assignments for client relationship projects while ensuring effective communication and problem resolution. We will count on you to: Help prepare business plans and goals to support client account strategies. Maintain long-term relationships with key client decision makers, monitoring organizational changes to protect and strengthen client relationships. Support all aspects of account management and service delivery, ensuring client needs are identified and met according to agreed service standards. Identify revenue generation, growth, and retention opportunities by developing additional business within existing client portfolios. Assist claims personnel with moderately complicated claim matters and maintain strong working relationships with insurers to better serve clients. What you need to have: Experience in client relationship management or account support roles, preferably within insurance or professional services. Strong organizational and communication skills to coordinate multiple tasks and stakeholders effectively. Knowledge of insurance products and claims processes or a demonstrated ability to quickly learn technical product details. Ability to work collaboratively with internal teams and external clients to deliver high-quality service. What makes you stand out: Proven track record in identifying business growth and retention opportunities. Experience liaising with insurers and understanding claim negotiations. Familiarity with the insurance industry’s major classes and ongoing product developments. Proactive problem-solving skills and a client-focused mindset. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected]. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Requirements

Experience in client relationship management or account support roles, preferably within insurance or professional services.
Strong organizational and communication skills to coordinate multiple tasks and stakeholders effectively.
Knowledge of insurance products and claims processes or a demonstrated ability to quickly learn technical product details.
Ability to work collaboratively with internal teams and external clients to deliver high-quality service.

Nice To Haves

Proven track record in identifying business growth and retention opportunities.
Experience liaising with insurers and understanding claim negotiations.
Familiarity with the insurance industry’s major classes and ongoing product developments.
Proactive problem-solving skills and a client-focused mindset.

Responsibilities

Help prepare business plans and goals to support client account strategies.
Maintain long-term relationships with key client decision makers, monitoring organizational changes to protect and strengthen client relationships.
Support all aspects of account management and service delivery, ensuring client needs are identified and met according to agreed service standards.
Identify revenue generation, growth, and retention opportunities by developing additional business within existing client portfolios.
Assist claims personnel with moderately complicated claim matters and maintain strong working relationships with insurers to better serve clients.

Benefits

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume