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FS Investments is seeking a Help Desk Analyst to join the IT Infrastructure and Technology team. This role is responsible for managing day-to-day IT issues affecting internal employees, including hardware, software, and connectivity troubleshooting. The Analyst will be based in our Philadelphia office and will collaborate closely with other Help Desk team members across locations to ensure timely issue resolution and an outstanding support experience. This is a fast-paced, high-visibility environment where the Analyst will provide white-glove technical support to executives (including C-suite personnel), business leaders, and other team members. The ideal candidate is proactive, customer-focused, and comfortable ensuring meetings and presentations go off without a hitch.
