Analyst, Guest Experience Insights (CCL)

Carnival Corporation • Miami, FL

8h • Hybrid

About The Position

The Analyst, Guest Experience Insights, is responsible for supporting the design, development, and implementation of analytics and reporting that assist the business in achieving strategic objectives and increasing productivity. Collaborates across business areas, including Guest Commerce, Hotel Operations, Product Development, Marketing, and IT, to achieve desired results. Serves as an analytics expert/consultant and support to Guest and Hotel Operations business leaders.

Requirements

• Bachelor's Degree - Business, Economics, Finance, or Data Analytics
• 2+ years of finance, revenue management, or related analytical experience.
• Basic SQL & Programming Skills, with experience working with various databases and dashboards.
• Strong MS Office knowledge with a focus on Excel and PowerPoint.
• Proficiency in analytical tools, SAS Enterprise Guide, and Tableau.
• Working knowledge of database structure and Qualtrics or similar platforms.
• This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida, Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Responsibilities

• Support the development of new business tools and processes that improve revenue optimization, support strategic projects, and objectives, and enable data-driven decisions.
• Queries, analyzes data, and maintains reports using approved reporting tools to provide management with requested system-driven information.
• Conducts qualitative and quantitative analysis and prepares metrics to support key strategic objectives for assigned business areas (culinary, beverage, etc.).
• Assess the operational impact of all analyses and make data-driven recommendations based on the results to improve revenue, guest experience, or efficiencies.
• Prepares and delivers unified and cohesive presentation(s) to business leaders with insight and ideas based on analytics that support strategies for the business areas assigned.
• Develop strategies to optimize processes, set frontline incentives for crew compensation (including payouts), evaluate performance, and create tools that will give shoreside and shipboard teams visibility.
• Collaborates across several business areas to identify ways to streamline and automate daily tasks that improve business effectiveness and efficiency.
• Develops dashboards, procedures, reports, and databases to track and maintain data for analytical purposes; prior experience using Qualtrics or similar platforms, data visualization tools (Tableau or Power BI) & working SQL knowledge (SAS is a plus).
• Provide ad hoc analytical support to the operations senior management team.
• Design, test, and create new reporting solutions & infrastructure, including SQL queries, SQL Server Reporting Services (SSRS) reports, Power BI/Tableau dashboards, SAS & Qualtrics reports.
• Provide ad hoc analytical and reporting support for broader operational topics across the team, such as post-cruise survey, manning, no-shows, and other operational metrics, based on prioritization and capacity.

Benefits

• All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan.
• Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage
• Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan
• Paid Time Off: Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level