Analyst - Futures E-Trading Connectivity and Support

Royal Bank of Canada-posted about 1 month ago
Full-time • Entry Level
Chicago, IL
5,001-10,000 employees
Credit Intermediation and Related Activities
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The successful energetic candidate will join the team as a Futures Electronic Execution & Connectivity Support specialist providing technical support, client service, and product management to ensure seamless, efficient, and compliant electronic trading. The candidate will act as a crucial link between internal technology teams, trading desks, and external clients and exchange/market venues.

  • Real time Monitoring & Support: The team provides 24/5 support with holiday coverage and flexibility to work other shifts if necessary.
  • System Monitoring & Support: Actively monitor electronic trading platforms and connectivity in real-time, including start-of-day and end-of-day checks. Serve as the first line of defense for production issues, managing incidents and coordinating with cross-functional teams (e.g., Algo, FIX, and application development) to ensure system stability and minimal downtime.
  • Connectivity Management: Design, implement, and maintain digital execution connectivity solutions, ensuring reliable and stable connections for clients.
  • Troubleshooting & Problem Solving: Diagnose and troubleshoot complex technical issues related to system configuration, functionality, connectivity, and performance. Conduct root cause analysis of failures and implement corrective actions.
  • Client Interaction & Consulting: Act as an execution consultant to internal trading desks and external clients, providing guidance on platform functionality, use of algorithmic strategies, and market microstructure trends. Gather requirements for new products and custom client features.
  • Testing & Validation: Coordinate and perform in-depth testing with clients for new products and releases, including post-release validation, to ensure designs meet operational requirements.
  • Documentation & Compliance: Maintain accurate documentation of processes, configurations, and incidents. Ensure all activities comply with internal policies, industry standards, and regulatory requirements.
  • Technical Expertise: Strong knowledge of electronic trading systems, messaging protocols (e.g., FIX), and connectivity/networking fundamentals. Familiarity with Fidessa, TT, CQG, Bloomberg Tradebook & EMSX, and other OMS/EMS providers.
  • Problem-Solving: Exceptional analytical and problem-solving abilities to diagnose and resolve complex issues quickly in a high-pressure environment.
  • Financial Market Knowledge: A good understanding of financial markets, market structure, and regulatory landscape is essential.
  • Communication: Excellent written and verbal communication skills to interact effectively with traders, engineers, sales teams, and clients.
  • Education: A Bachelor's degree in a discipline such as Computer Science, Engineering, Physics, or Mathematics (or equivalent work experience) is typical.
  • Experience: Previous experience in a trading support, application support, or client-facing technology role within the financial industry is generally preferred.
  • Licensing: Series 3 registration, or the ability to obtain within 6 months.
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