Analyst - Field Technology

The Wendy's Company•Dublin, OH

1d•$63,000 - $107,000•Remote

About The Position

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you! This role plays a pivotal role in the continuous rationalization and implementation of business-to-consumer, business-to-employee, and business-to-business technology hardware. From a hardware installation lifecycle perspective, this role predominately acts as a business analyst but also demonstrates project management and quality assurance functions. The Jr. Analyst- Field Technology will act accordingly on implementation campaigns/ new construction installation that have support issue customer experiences and business processes.

Requirements

Bachelor’s degree in Project Management or Business, with skillsets in support and /or related field required.
Business analysis experience in transformative ‘installation" efforts aimed to deliver better end-user physical and technological experiences and business process optimization via delivery of hardware and software applications.
Familiarity with all Wendy's technology (and capabilities/differences), device form-factors, and ‘best-practice’ trends is necessary. Experience should include rationalization/documentation of requirements and solutions designs related to supporting applications and business processes. Particular focus on contemplating, documenting, and training business process impacts is desired. (5+ years experience)
Experience conceiving and implementing capture of information to measure performance of installation processes and employing data analytics skills to anchor rationale for recommended improvements is expected. (5+ years experience)
Expertise participating in and managing multiple projects at a time is essential, which requires the ability to speak to the process and translate or reshape business expectations to coincide with the latest Wendy's Technology Hardware Stack. Leadership in the form of achieving derived milestones through cultivated teamwork and transparency is expected. (5+ years experience)
ServiceNow use, dashboard and reporting design experience, anchored from internal user perspective. Storyboarding continual improvement on processes visualizing better efficiency for interal team usage and reporting. (3+ years experience)
Experience executing (ideally in automated fashion) test cases and scripts. (3+ years experience)

Responsibilities

Contemplating, synthesizing, and facilitating prioritization of requirements and designs from the perspective of end-users and stakeholders (contributing to solution roadmap, documentation and installation requirements).
Managing post installation issue resolution from beginning to post implementation by utilizing the specific support teams that will resolve the issues while maintain constant contact with the customer (store) until resolution. The success of implementation and construction technology installations while giving white glove service is the primary goal.
Within implementation installations, contributing to execution of quality assurance, preparation of installation materials/session delivery, and provision of implementation support.
Conducting post-installation and run-time performance measurement.
Researching technology and industry trends for potential incorporation .