Analyst - Field Customer Service
Iberdrola•Brewster, NY
298d•$65,000 - $70,000
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About The Position
The Analyst - Field Customer Service position involves investigating metering and billing concerns that require in-depth analysis for resolution. This includes handling issues such as High Bill, Shared Meter, Meter Mix-ups, and Rate & Revenue investigations, as well as facilitating Underground Residential Development (URD). The role requires performing research on Customer Information Systems (CIS) and scheduling Union Employees to complete necessary field work. Effective communication with customers and property owners, both verbally and in writing, is essential.
