Analyst, Fidelity Digital Assets® Account Manager
About The Position
The Role Fidelity Digital Assets® is an exciting new business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. The Account Opening and Maintenance team accurately sets up and maintains accounts, in several systems, for all Fidelity Digital Assets®’s product offerings. To be effective, you will work closely with the Client Service team, Custody Operations, Execution Services, Implementation Managers, and the technology team to ensure client requirements are met. With your knowledge and commitment, you will become a collaborative and resourceful member of the Fidelity Digital Assets® team, sharing best practices and driving successful results. The Team The Account Opening and Maintenance team processes new account applications and maintenance forms for Fidelity Digital Assets®. We provide a valuable service to our customers by helping to maintain the firm’s reputation for quality and by driving high satisfaction and efficiency for both the client and Fidelity Digital Assets®. We prioritize and handle critical issues/exceptions that are received from Client Service Managers or Implementation Managers and participate in a monthly process to generate and distribute Account statement and Invoices driving high satisfaction and efficiency for both the client and Fidelity Digital Assets®.
Requirements
- Strong attention to detail & analytical skills
- Willingness to learn and understand procedures and controls
- Willingness to learn how to support testing in UAT & Production environments
- Relationship building skills across team, business units, and global peers
- Strong process management & decision-making skills
- Your excellent interpersonal, verbal, and written communication skills
- Your ability to work well on global teams and in fast-paced, cross-collaborative environments
- Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
- Your success in navigating and thriving in a dynamic, growing new business
- Be analytical and possess good problem-solving skills while maintaining good attention to detail
- Be motivated and show desire to learn about the business and new technologies
Responsibilities
- Participating in various projects and operational improvement initiatives focused on improving the existing workflow, quality, efficiency, and policy & procedures
- Delivering superior results quickly and efficiently, utilizing effective time management skills
- Driving innovation through curiosity and comprehensive understanding of business processes and challenges
Benefits
- We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.
- These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
