ANALYST, ERP PRODUCTION AND TECHNICAL SUPPORT

Denver Public Schools-posted 2 months ago

$81,118 - $97,340/Yr

Denver, CO

5,001-10,000 employees

Executive, Legislative, and Other General Government Support

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The Technical Support Analyst provides support for the implementation, maintenance, enhancement, and improvement of DPS' Infor/Lawson ERP implementation and related systems. It serves as a liaison between Denver Public Schools' business units and other groups within the Department of Technology Services, and is responsible for understanding the needs of the business and technology groups while building strong relationships with them. In addition, the Technical Support Analyst works with Senior Technical Support Analysts to resolve functional and technical issues while identifying short-term and long-term strategies to overcome the issues and prevent their recurrence.

Provide support for the Lawson/Infor products and related applications including, but not limited to system access, monitoring, troubleshooting, and operability.
Analyze technical problems related to Lawson/Infor ERP and related systems and perform root cause analysis to clearly define the cause of issues.
Collaborate with business entities, technologists, vendors, and more senior technical analysts to recommend permanent solutions and strategies for resolving ERP issues.
Assist in the analysis, development, implementation, and documentation of new systems, customized programs, and databases.
Work with business, leadership, and technology to define standard upgrade/patch processes, and coordinate their implementation.
Provide guidance to business entities during application promotions. Open issues with ERP vendor, track resolution progress, and ensure solution meets the organization's business needs.
Work with DPS business units to implement, and maintain security structures related to the district's ERP and related systems.
Work with Senior Technical Support Analyst to perform minor software development and maintenance and to design, build, maintain, schedule, monitor, and troubleshoot Infor/Lawson workflows, and other recurring jobs.
Create and maintain a knowledge base of ERP issues and train tier 1 support groups to utilize it in providing excellent end user support.
Perform other duties as assigned.

Minimum education of a Bachelor's Degree in Computer Science, Information Systems or related field.
Typically has up to 5 years of IT work experience.
Has up to 3 years of experience working with HR, payroll, benefits, financials, or procurement systems.
Experience working with Lawson/Infor products is a plus.
Superior customer service and support.
Experience handling confidential information with a high degree of integrity.
Skillful attention to detail and accuracy.
Ability to quickly learn new systems and applications.
Experience troubleshooting, isolating, and diagnosing problems.
Experience working with role based security.
Live and work with a permanent home address in Colorado while working with us.
Have the ability with or without accommodations to meet the physical demands of the position.

Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.

A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Learner Thrives.
Salary Range: $81,118-$97,340 annually.
In addition to competitive compensation, DPS has other Total Reward offerings such as; time off, health and wellness benefits, and PERA Retirement.

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