Analyst - Data & Integrations Lead - Global Field Solutions CRM

Eli Lilly and Company • Indianapolis, IN

23h

About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Our Purpose Lilly unites caring with discovery to create medicines that make life better for people around the world. Simply put, we change lives every day through life changing medicines and solutions. As these solutions become increasingly complex in farther reaching therapeutic areas, data and technology become more important than ever. At the center of creating solutions for tomorrow is Information Technology, or as we like to holistically call it at Lilly, Information and Digital Solutions. We believe that we are responsible for more than just traditional IT, our role is to provide digital solutions to our business partners, healthcare providers, and patients around the world. This role is a part of our global field solutions team, a central team supporting applications for more than 10,000 sales representatives and other field users worldwide. You’ll join the team to provide technical expertise across global platforms and help create strategic solutions that change how our field users interact with healthcare professionals to educate on our products worldwide. As a Data & Integrations Lead you will support and evolve our global CRM ecosystem—primarily Veeva CRM today, with a strategic eye toward future CRM platform. This role is responsible for leading integration work across multiple enterprise systems, driving data strategy, and enabling seamless connectivity in a complex, highly matrixed environment. What You'll Be Doing: As Data and Technical Integrations Lead, you will be responsible for leading and coordinating technical integrations roadmap. The Technical Integration lead will drive integration requirements, and coordinate any delivery needs within the CRM, Master Data Team and Tech@Lilly and third-party systems teams that integrate with the Commercial / Medical CRM Platform. This Lead plays an integral role in coordinating across CRM team, Tech teams and Master Data enterprise teams.

Requirements

• A Bachelor’s degree in a computer science or information technology related field
• 3+ years in Information Technology
• 3+ years of hands-on technical integration experience with modern technologies
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Nice To Haves

• 2+ years coordinating external suppliers &/or partners with internal teams to support technical delivery
• Understanding of master data concepts (HCP/HCO, product, territory)
• Proficiency in integration technologies: APIs, REST, SOAP
• Excellent communication (written and verbal), interpersonal and team building skills (e.g., effective coaching and feedback)
• Self-management and organizational skills. Able to manage a diverse workload, set personal priorities and adjust as needed.
• Demonstrated ability to influence, without direct authority to ensure alignment to common methods and approaches necessary to achieving required outcomes.
• Strong problem-solving, risk management and decision skills. Able to anticipate and recognize problems, diagnose root causes, solve unique and complex problems.
• Ability to work with large cross-functional teams, project teams and innovation projects in a virtual manner.
• Experience with Veeva CRM integrations (OpenData, Vault, Align, APIs, ETL patterns).
• Experience with Customer Relationship Management systems and integration framework
• Ability to build strong cross functional relationships.
• Effective teamwork, interpersonal, conflict management and negotiation skills; ability to collaborate and build relationships with peers and business partners.
• Certifications in information technology processes, such as ITIL (IT Infrastructure Library)
• Certifications or experience in Agile project delivery, especially Scaled Agile Framework (SAFe)
• Certifications or experience in cloud technologies, especially Amazon Web Services (AWS)
• Experience in a regulated industry – pharmaceutical preferred

Responsibilities

• Responsible subject matter expert (SME) for the data ecosystem within Veeva CRM and related capabilities and future state CRM platform
• Influences integration design decisions w/ input from architecture
• Provide input to API design, composability/reuse
• Approve API-related Features and Test Scripts, participates in cross-system testing and UAT
• Serve as the technical SME for the delivery on solutions that requiring new integrations and any enhancements, ensuring robust architecture, scalability, and performance
• Coordinate needs and requirements between upstream and downstream teams/systems
• Lead and mentor onshore/offshore developers
• Prepare technical documentation, including specifications, user stories, and validation artifacts
• Troubleshoot integration issues, perform root-cause analysis, and deliver continuous improvements

Benefits

• Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level