Analyst, Customer Success

BAE Systems-posted 10 months ago
$74,600 - $104,160/Yr
Full-time • Mid Level
Waddell, AZ
Computer and Electronic Product Manufacturing
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As the Analyst, Customer Success, you are a key member of the Customer Success Team, reporting to a Manager, Customer Success. You will contribute to the success of Ball by assisting the Customer Success Manager, by implementing a customer specific supply chain, executional planning, and order management functions into a streamlined approach specific to the Glendale, AZ plant operation and 'Through-The-Wall (TTW)' operations.

  • Work with Supply Chain / Plant / Commercial leadership to support, execute the Supply chain Operations engagement model that will better meet the needs of our internal partners and - most critically - our strategic external customers.
  • Effectively communicate cross-functionally to ensure that the customer's strategic and executional plans are aligned within the central planning, plant supply chain operations teams and customer support functions.
  • Assist the Manager, Customer Success in executing and managing to key performance metrics and reporting that will effectively communicate Ball is aligned with what is important to our customer.
  • Help ensure that the full supply chain supporting a specific customer is working collaboratively with Commercial, Operations, IT, as well as other internal stakeholders with an acute focus on the Glendale, AZ plant and operations teams to meet the needs of the assigned customer(s).
  • Host recurring executional and tactical meetings with customer leaders (including independent bottlers) to ensure that Ball operations & plans are synchronized with the customer's daily / weekly requirements.
  • Help define problem areas and may lightly project manage where support is needed to see these through in a timely, effective manner.
  • Work with the Supply Chain Planning Manager(s) and the Strategic Supply Planning Manager to ensure that inventory plans are integrated such that Customer Fulfillment is better able to optimize manufacturing efficiency, operational capacity, warehouse capacity and customer stocking strategies.
  • Partner with all Supply Chain Planning teams to ensure that executional strategies for production and inventory deployment are coordinated with the long term planning goals.
  • Work within the Customer Fulfillment team to ensure that inventory planning is integrated into executional planning and reporting.
  • Bachelors degree in Supply Chain, Business, Manufacturing or other relevant discipline.
  • Minimum of 5 years of experience in a supply chain planning, order management, supply chain execution or analyst roles.
  • Demonstrated skills in customer service / customer success.
  • Executional planning.
  • Strong analytical skills with the ability to delve into data and derive meaningful insights.
  • Utilizing ERP / MRP systems (such as: JDE, SAP, etc.).
  • Proficiency with Microsoft Office Suite (Excel, Teams, Outlook, Word, PowerPoint, etc.).
  • Proficiency in Spanish or German.
  • Experience with data analytic tools (such as: Power BI, Qlik, etc.).
  • Consumer packaging or beverage distribution.
  • Experience in a high-speed manufacturing environment.
  • Supply planning tools (such as Demantra or other similar systems).
  • EDI ordering experience.
  • Hiring Salary Range: $74,600- $104,160.
  • Eligible to participate in the annual incentive compensation plan.
  • Comprehensive benefits structure.
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