Analyst, Customer Onboarding and Partnership

Mastercard•Purchase, NY

2d•$78,000 - $129,000

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Who is Mastercard? Mastercard is a global technology company in the payments industry, operating as the world’s fastest payment processing network. Our mission is to connect and power an inclusive, digital economy that benefits consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Safety and security are top priorities and we continually find opportunities to make transactions safe, simple, smart, and accessible. The Mastercard Way is the cornerstone of our culture which focuses on creating value, growing together, and moving fast. Overview Franchise enables business growth and value-creating interactions through a dynamic platform which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. Franchise is fundamental to all Mastercard business: we enable our business by licensing our customers, registering players in the payments ecosystem, along with creating and enforcing standards that govern participation. We also manage the integrity of our ecosystem by monitoring the activity of our customers through multiple performance programs. The Franchise Growth & Enablement team is responsible for global onboarding across the organization, strategy initiatives and numerous registration programs for ecosystem participants, the technology that drives these capabilities, and finding new ways to add value through data driven insights. A centralized client relationship management approach is important for our success. Role Franchise Growth & Enablement is seeking an energetic and driven individual at the Analyst level to join a global team that manages customer onboarding and various programs focused on data gathering and replationship mapping for a wide range of ecosystem participants and accompanying strategic initiatives.

Requirements

Highly motivated, demonstrated ability to take initiative and accountability
Self-driven, intellectually curious, resourceful, and analytical
Results-oriented problem solver, with demonstrated ability to multi-task and prioritize work
Experience and ability to work independently to produce results in a team oriented environment
Strong attention to detail and organization skills
Strong communication (written and verbal business English) and interpersonal skills
Ability to work in a high paced environment
Flexible and responsive, strong follow through skills and ability to set expectations
Enthusiastic, eager to learn and work at a global financial service technology organization
Bachelor’s degree required
Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Responsibilities

Collaborate with internal teams to develop onboarding processes and support for various products and services
Identify areas for process improvement and enhance customer experiences
Create end-to-end process documentation and training guides
Assist with creating presentations, tracking and reporting metrics and trends to management
Participate in UAT for platform enhancements as needed
Lead efforts to build operating efficiencies within unit including critical customer data clean-up efforts
Support day-to-day operational activities such as data analysis, process coordination, and issue resolution
Assist with strategic initiatives to drive incremental value for Franchise and Mastercard

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
Purchase, New York: $78,000 - $129,000 USD