Analyst, Customer Insights

Arcadia

104d

About The Position

The Analyst will join the Customer Insights team of a high-growth Population Health and Analytics software company. This role reports to the Manager on Customer Insights, and will involve creation of high value analytics and reporting for Arcadia customers. The ideal candidate loves data and wants to make a difference. We are seeking individuals who rely on data analysis, metrics, and visualizations to make decisions and are passionate about improving the way healthcare is delivered to millions of patients across the country. You should be eager to share healthcare and business intelligence expertise to help Arcadia’s customers unlock more from their data.

Requirements

• 2+ years of healthcare analytics experience
• Passion and patience for documentation and hands-on client support
• Comfortable speaking with clients about their objectives and translating those into deliverables
• Experience analyzing healthcare data
• Experience with project planning and timeline management on complex analytic projects
• Ability to query and manipulate relational databases with SQL
• Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI
• Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving

Nice To Haves

• Experience working at or with government agencies, behavioral healthcare providers, health plans
• A passion for communicating data through clear and compelling visual design
• Experience hands-on coaching on technical tools in a virtual environment
• Experience with healthcare quality measure specifications and claims data
• Experience with the AWS platform
• Advanced SQL skills with version control (Github), and DBT
• Experience using collaboration tools such as Jira and Confluence

Responsibilities

• Assist in development of complex SQL data models that support large scale Behavioral Health performance monitoring and Risk Stratification algorithms that impact members and health plans
• Support delivery of customer-facing dashboards, reports, and presentations distilling complex information into concise visuals and written insights to support critical decision points
• Deeply support our customers’ use of Arcadia’s analytics products including query- and dashboard-building platforms, providing hand-holding and co-development of code and content to clients
• Collaborate with talented colleagues – Product Managers, Analysts, and Data Scientists – across teams

Benefits

• Contribute to high visibility, high impact customer innovation in Behavioral Healthcare monitoring at massive scale
• Analyze large data sets on Arcadia’s custom data model built by analysts for analysts
• Create value add IP, including predictive models, and quickly distribute it to Arcadia customers
• Support a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity
• A collaborative team with decades of collective experience in population health and data science
• Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community
• Competitive compensation and amazing benefits including FTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees