Analyst, Customer Information

Estes Forwarding Worldwide•Richmond, VA

About The Position

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Responsibilities The Analyst, Customer Information is responsible for managing different areas of project management, focusing on documenting user requirements, communicating requirements to vendors, and ensuring complete Transportation Management System (TMS) testing. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Requirements

Must be flexible, able to pay excellent attention to detail and work under pressure during periods of peak work volume.
Working knowledge of MS Excel, Access, PowerPoint, Word, and Visio.
Basic understanding of MS Excel formulas and report building.
Proven ability to learn and work with new technology.
Experience with SQL query building.
Strong critical thinking and problem solving skills.
Strong time management, organization, communication, and presentation skills.
Consistently meet documented deadlines and objectives.
Ability to multitask and prioritize work.
Effective written and verbal communication skills.
Must be able to clearly convey short and long-term defined goals.
Ability to work independently or in a team setting, in a fast-paced environment.
Must be mentally and emotionally capable of handling high stress environment.
Ability to read, interpret, and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
Ability to read and interpret complex business and/or technical documents.
Ability to write comprehensive reports and detailed business correspondence.
Ability to work with groups of people such as other departments and communicate known concepts.
Ability to present to a group of departments.
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
Must be eligible to work in the United States.
Minimum of a Bachelor's degree (or equivalent) and 0-2 years of experience.

Nice To Haves

Bachelor's degree in Business, Logistics, or other analytical field of study preferred.

Responsibilities

Act as liaison between different business units relating to TMS changes.
Prepare ongoing daily, weekly, and monthly project status reports and schedules.
Manage communication related to user requests between users, management, and vendors.
Assist with coordinating and scheduling user acceptance testing.
Ensure quality control on TMS through constant testing and working with users to identify problem areas.
Manage issues with TMS as they arise with our users via our Issue Ticketing System.
Manage ongoing setup changes to TMS.
Work with Training team to develop training material on new enhancements to TMS.
Work with users on troubleshooting potential issues with the TMS.
Develop tools and reports for various operational needs throughout the company.
Foster environment that encourages employees to ask for new and innovative tools.
Build different reporting tools as needed by station staff.
Manage growing list of scheduled reports to the different business units.
Manage process improvement and assist implementation of best practices.
If processes need to be improved, provide examples and solutions.
Voice issues and concerns in a constructive manner in order to foster and promote a positive work environment.
Lead and encourage creative problem solving among the different business units.
Develop positive and professional relationships with all Estes Forwarding Worldwide employees, customers, and vendors.
Assist with monthly updates and annual reviews to ensure complete and accurate information presentation.
Demonstrate a high level of professionalism at all times including business meetings, client dinners, training, and off site business functions.
Address all issues in a timely manner that could impact the business in accordance to Federal laws including, workplace harassment, and discrimination, immoral and improper conduct.
Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.