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The Analyst - Customer Implementation (Customer Success Manager) is responsible for onboarding new customers and engaging with existing customers to help them use the system effectively. Our customers are specialty physician offices using PODIS Plus or CubixxMD to manage pharmaceutical inventory at their office(s). The successful candidate will have experience in project management, customer support and sales along with the ability to connect product functionality with customer needs and challenges. This is a highly proactive role, accountable for helping customers get the most from their Besse inventory management solution (CubixxMD and PODIS Plus). You’ll need to be able to capture and understand the internal challenges each customer is looking to address with an inventory management solution and lead them in how best to configure and use the product to address their internal challenges.