The Customer Care Data & Insights Analyst is responsible for making sense of data and translating raw information into actionable insights that drive business decisions. The analyst will collect, clean and analyze data from various sources, identify trends and patterns, and communicate findings to key stakeholders. This role supports the Customer Care team through the creation of dashboards, scorecards, and ad hoc reports, and collaborates with internal partners to ensure seamless data flow and accurate insights. Strong analytical skills, attention to detail, and a strategic mindset are key.