Analyst, CRM - Service
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About The Position
The Customer Services Administrator is focused on providing comprehensive support to Sales, Customer Relationship Management (CRM), and Service and Contract Management (SCM) teams. This entails delivering a high standard of service to customers by efficiently handling their requests and complaints. The role involves understanding customer queries and disputes, providing resolution within agreed OKRs on the Siebel Tracking system, and ensuring effective and regular communication with customers and stakeholders. The administrator will interact with Colt customers to understand the service and business impact and will be responsible for the integrity of the data within the recording system, providing high-quality resolution for customer issues.
