Analyst, Compliance and Ethics Operations

Walmart • Bentonville, AR

84d • $26 - $51

About The Position

As an Analyst on the Privacy Operations team, you will be focused on several aspects of the company’s compliance with consumer privacy request submissions made under the California Consumer Privacy Act (CCPA) and other privacy related legislation. These focus areas include process and workflow monitoring, identity verification, report review and redaction, inbox management, and more. You’ll collaborate with different technical support teams to identify and address issues, all while working directly with a team of four other privacy professionals to support our overall privacy effort across the company.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Criminal Justice, or related field OR 2 years’ experience in security, investigations, operational management, compliance, legal, privacy, or related field.

Nice To Haves

• CIPP/US (certified information privacy professional)
• CIPM credential (certified information privacy manager)
• Experience dealing with different workflows, processes, and diagrams.
• Strong attention to detail.
• Technical writing experience.

Responsibilities

• Providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders.
• Identifying business needs and determining necessary processes and practices.
• Monitoring progress and results, recognizing and capitalizing on improvement opportunities.
• Managing requests related to complaints or privacy and records issues.
• Coordinating the development of standardized responses to specific concerns related to privacy and records.
• Escalating complaints and concerns as appropriate.
• Developing department guides, procedures, reports, and other communications related to privacy and records best practices.
• Running and analyzing reports to identify instances of problem areas leading to potentially unfulfilled requests.
• Identifying problems in workflows and coordinating with technical support teams to resolve issues.
• Managing inboxes to ensure timely responses to customer inquiries and the processing of privacy requests.
• Maintaining and creating necessary email and postal response templates.
• Reviewing submitted identity and authorized agent documentation.
• Identifying required postal and electronic customer communications and assisting with daily processing.
• Assigning and processing postal tasks and updating systems with necessary request statuses, notes, and documentation.
• Conducting review of assigned customer disclosure reports and making necessary redactions according to guidance.
• Analyzing and assigning disclosure reports to staff aug vendors to execute review, as needed.
• Performing escalation review (second level review) of all customer disclosure reports escalated from staff aug vendors.
• Performing quality control review for sample of disclosure reports to ensure accuracy and providing feedback to reviewers.
• Coordinating with technical support teams to resolve issues and prevent backlog.

Benefits

• 401(k) match
• Stock purchase plan
• Paid maternity and parental leave
• PTO
• Multiple health plans
• Incentive awards for performance
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees