Analyst, Compliance and Ethics Operations

Walmart • Bentonville, AR

12h • $26 - $51 • Onsite

About The Position

Position Summary... What you'll do... As an Analyst on the Privacy Operations team, you will be focused on several aspects of the company’s compliance with consumer privacy request submissions made under the California Consumer Privacy Act (CCPA) and other privacy related legislation. These focus areas include process and workflow monitoring, identity verification, report review and redaction, inbox management, and more. You’ll collaborate with different technical support teams to identify and address issues, all while working directly with a team of four other privacy professionals to support our overall privacy effort across the company. Location: This position will be fully onsite in Bentonville, AR You'll make an impact by... Providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Managing requests related to complaints or privacy and records issues; coordinating the development of standardized responses to specific concerns related to privacy and records; escalating complaints and concerns as appropriate. Developing department guides, procedures, reports, and other communications related to privacy and records best practices. Running and analyzing reports to identify instances of problem areas leading to potentially unfulfilled requests. Identifying problems in workflows and coordinate with technical support teams to resolve issues. Managing inboxes to ensure timely responses to customer inquiries and the processing of privacy requests. Maintaining and creating necessary email and postal response templates. Reviewing submitted identity and authorized agent documentation. Identifying required postal and electronic customer communications and assist with daily processing. Assigning and processing postal tasks and updates systems with necessary request statuses, notes, and documentation. Conducting review of assigned customer disclosure reports and makes necessary redactions according to guidance. Analyzing and assigning disclosure reports to staff aug vendors to execute review, as needed. Performing escalation review (second level review) of all customer disclosure reports escalated from staff aug vendors. Performing quality control review for sample of disclosure reports to ensure accuracy and provides feedback to reviewers. Coordinating with technical support teams to resolve issues and prevent backlog.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Criminal Justice, or related field OR 2 years’ experience in security, investigations, operational management, compliance, legal, privacy, or related field.
• You have strong attention to detail
• You are teachable and work well in a team setting
• You have technical writing experience

Nice To Haves

• You have a CIPP/US (certified information privacy professional)
• You have a CIPM credential (certified information privacy manager)
• You have experience dealing with different workflows, processes, and diagrams

Responsibilities

• Providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Managing requests related to complaints or privacy and records issues; coordinating the development of standardized responses to specific concerns related to privacy and records; escalating complaints and concerns as appropriate.
• Developing department guides, procedures, reports, and other communications related to privacy and records best practices.
• Running and analyzing reports to identify instances of problem areas leading to potentially unfulfilled requests.
• Identifying problems in workflows and coordinate with technical support teams to resolve issues.
• Managing inboxes to ensure timely responses to customer inquiries and the processing of privacy requests.
• Maintaining and creating necessary email and postal response templates.
• Reviewing submitted identity and authorized agent documentation.
• Identifying required postal and electronic customer communications and assist with daily processing.
• Assigning and processing postal tasks and updates systems with necessary request statuses, notes, and documentation.
• Conducting review of assigned customer disclosure reports and makes necessary redactions according to guidance.
• Analyzing and assigning disclosure reports to staff aug vendors to execute review, as needed.
• Performing escalation review (second level review) of all customer disclosure reports escalated from staff aug vendors.
• Performing quality control review for sample of disclosure reports to ensure accuracy and provides feedback to reviewers.
• Coordinating with technical support teams to resolve issues and prevent backlog.

Benefits

• Beyond competitive pay, you can receive incentive awards for your performance.
• Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level